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前台主管岗位职责:
当班时负责前台的一切工作,前台主管全权负责前台的正常运作。需确保提供一个高效,人性化,友善的对客服务和具备高水准的管理技巧。
1.每班检查当日抵店客人信息,包括贵宾、常规客人、团队的情况以及特别要求。
2.维持对酒店房价、折扣、包价、酒店设施、特别事件的全面了解。
3.确保客人的抱怨被合适的记录并采取行动避免客人不满意的离开酒店。必要时从管理人员处获得帮助。
4.处理客人要求并通过亲自追踪相关部门负责确保客人的要求被满足。
5.与所有部门保持良好的协作关系,特别是客房部与预订部。检查房态差异报告以及维修房状态,确保随时保持正确的房间状态信息。
专业知识技能:
1.掌握前厅部工作知识并且十分熟悉前厅部日常运行
2.良好的英语能力
3.良好的沟通技巧
4.良好的组织以及解决问题的能力
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 7,000 properties, you’ll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™万豪国际集团是一家世界领先的全球性酒店管理公司,拥有更多的品牌、更多的酒店和更多的机会,将有益于员工的发展和成功。我们在全球 130多个国家/地区设有7,000多 家酒店,范围将涵盖您所在的社区。通过访问 www.marriott.com/marriott-brands.mi 了解有关我们 30 个酒店品牌的详细信息。寻找您的精彩世界™。Four Points by Sheraton Shanghai, Daning forms part of the exciting new integrated complex - Life Hub @ Daning, the first of its kind in Shanghai – an open-air, innovative urban lifestyle concept, consisting of hotel, offices, retail stores, restaurants and bars, entertainment, culture, education and ancillary services.上海大宁福朋喜来登酒店位于静安区,地处上海首座集商务酒店、办公楼、零售、餐饮、文化、娱乐、教育和城市生活配套设施等功能为一体的时尚新地标——大宁国际商业广场内。Conveniently located in the heart of Jingan District, a few minutes walk to Line1 Yanchang Road subway station, within easy access to the Inner Ring Road and North-South Elevated Highway, Four Points by Sheraton Shanghai, Daning is just a 10 minutes drive to the Shanghai Railway Station, 25 minutes drive to Hongqiao Airport and 45 minutes to Pudong International Airport.酒店拥有优越的地理位置,距地铁1号线延长路站仅一步之遥,便捷出入南北和内环高架,距上海火车站仅10分钟车程,虹桥机场25分钟车程,浦东国际机场45分钟车程。Business and leisure travelers will find great value and comfort throughout our 315 guest rooms, business centre, health club, and heated indoor pool. Dining and entertainment options will include three restaurants and a lobby bar. Meeting planners will appreciate the various meeting room sizes and layouts, totaling over 11,000 square feet of meeting and function space.酒店设有客房315间、商务中心、餐饮及娱乐场所包含三个餐厅、一个大堂酒吧、健身房和室内游泳池以及逾11万平方米的会议和多功能厅等。Four Points by Sheraton is a part of the Marriott family. We are a company that’s focused on the lifestyle of our guests. We’ve got great rooms, comfortable beds, tasty food, and lots of locations- more than 250 hotels in 50 countries and growing. That means lots of opportunities for you.福朋喜来登是万豪国际大家庭的一个成员,我们是一家专注于客人的生活方式的公司,我们拥有一流的客房、舒适之床和美味可口的食品。我们分布广泛,目前有250多家福朋喜来登酒店分布在50多个国家且在不断扩展之中。这为您提供了众多的发展机会。Four Points is a great place to grow. We recognize talent when we see it. We want you to reach your potential with us.福朋喜来登为您提供成长发展的优质平台。我们发现人才并给予认可。我们期待着和您一起发挥潜力、共同成长。Come visit us and check the positions and career opportunity that match your skills and interests here.请关注我们的招聘信息,找到与您的志向和才能匹配的岗位和职业发展机会!