岗位职责
1. 按照酒店的电话标准接听电话,并记录来电信息及客人要求;
2. 将宾客投诉及问题通知助理管家或行政管家
3. 精确记录、储存所有遗失物品并跟进;
4.为客房设备的故障或缺损及时开立工作单。
职位要求
1.诚实、主动并有主人翁精神;
2.擅长电脑办公软件;
3.良好的英语口语及书写能力。
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深圳福田香格里拉坐落于福田CBD,毗邻会展中心、平安国际金融中心、深交所和购物公园,步行5分钟至福田站,前往香港西九龙仅需14分钟。五条地铁线可便利抵达市内各景点。528间客房及套房及53间服务式公寓可一览城市天际线及秀丽风光,并配有豪华阁酒廊、商务中心和健身水疗设施。Futian Shangri-La, Shenzhen, conveniently located in the Futian Central Business District and just a stone's-throw away from landmarks such as Shenzhen Convention and Exhibition Centre, Ping An International Finance Centre, Shenzhen Stock Exchange and COCO Park. 5-minute walking distance from Futian Station and 14 minutes away from Hong Kong West Kowloon Station by high-speed railway. Direct connections to main attractions in the city via 5 metro lines.