• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 人性化管理
• 月休八天
• 亲民的总经理
• 竞争力的薪资

1.         To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。    
2.         To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3.         To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
4.         To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
5.         To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
6.         Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.
建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境
7.         Actively seeking verbal feedback from customers and team member at each service period.
在服务期间积极收集客人及服务人员的反馈。
8.         Agreeing and implementing actions to make improvements to customer service.
就如何改进对客服务采取相应的措施。
9.         Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager.
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
10.     Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.
在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。
11.     Be available to assist on duty in the Restaurant & Bars during any busy days or special events.
当餐厅或酒吧繁忙的时候提供必要的帮助。
12.     Be Pro-Active towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.
积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。
13.     To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department.
确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。
14.     Having detailed knowledge of all departmental Standards.
熟悉部门服务标准。
15.     Being able to explain the standards to the team members and managers.
可以清楚的向其他员工解释服务标准。
16.     Be able to assess team member performance against standards.
能够按照服务标准评估其他员工的工作表现。
17.     Ensure that training on Departmental Standards is regularly conducted in the outlets.
确保日常部门的培训能够按照服务标准进行。
18.     Monitoring Standards through regular Standards Review checks.
通过反复检查，督导服务标准的实施工作。
19.     Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service.
针对工作中的不足制定计划，以避免影响对客服务质量。
20.     Implementing and following though improvements identified.
针对于工作中的不足采取必要的行动。
21.     To plan, priorities organize and control the day-to-day operation.
计划，确定优先次序，组织及控制每日餐厅的运营。
22.     Preparing rosters and job schedules for team member to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc).
制定每位员工的排班表及工作安排。（考虑内部活动，客人入住率， 特殊活动及产品促销等）
23.     Communicating effectively with Front Office and Groups & Tours to maximise in house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.
有效的与前台及团队领队协调，尽可能的增加餐厅生意，与领队保持直接联系。
24.     To describe, assign and delegate duties and authority for the operation of the Restaurant at all times.
分配， 指派，组织授权餐厅日常的经营工作。
25.     Understanding what’s going on in other departments and implications for your owndepartment.
了解酒店其他部门的经营活动及其与自己部门的影响。
26.     Planning ahead and ensuring adequate resources are available.
预先准备并确保各种经营设施设备的充足。
27.     Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.
有效管理部门运作，为保证服务及餐厅的正常运营采取必要的措施。
28.     To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained.
与客房部及工程部通力合作，保证部门设施的完好及清洁。
29.     Ensuring the shift is reviewed and handovers and briefings are carried out.
确认每个班次之间做好总结，并与下个班次进行工作交接。
30.     Maintaining in-depth technical knowledge and skills required for the job.
确保岗位所需知识的更新。
31.     Maintain event and function histories to assist with returning events.
保留餐厅活动记录。
32.     To establish good communication with the Kitchen team.
与厨房的员工建立良好的沟通渠道。
33.     To participate in future menu changes with the F&B Manager and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements.
协助餐饮部经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单的修改。
34.     To attend & participate in regular F&B, operational & roster meetings.
参加餐饮部例会。
35.     To provide and communicate clear direction to the team.
为团队提供正确的信息渠道
36.     Understanding the aims of the hotel and the department’s role in achieving it.
理解酒店的目标，清楚部门在完成目标过程中所扮演的角色。
37.     Communicating aims to the team.
与团队沟通要达到的目标。
38.     Setting and agreeing to departmental objectives for self and team.
制定团队及成员的目标。
39.     Representing the needs of the team to others in the hotel.
代表团队与酒店的其他部门沟通。
40.     Keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.
随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。
41.     To seek out and maximize departmental and hotel revenue opportunities.
寻找机会，增加酒店及部门的收入。
42.     Being aware of potential highs and lows in the business.
能够预见营业状况的变化。
43.     Creating and implementing sales promotions and team member incentives as per discussion with F&B  Manager.
经过与餐饮部经理商议之后，进行销售促销及员工奖励活动。
44.     Assist F&B Manager with the preparation of the Events Brochure.
协助餐饮部经理，准备促销活动宣传册。
45.     Identifying, communicating and actioning potential sales leads.
共同鉴定和沟通与潜在的销售线索.
46.     Creating an environment where “everyone sells”.
建立一个每个人都进行促销的工作环境。
47.     To supervise the financial performance of the department in line with the profit plan.
在盈利预算的基础上对餐厅的财务进行管理。
48.     Using key monitors and financial targets to evaluate the department’s performance and make future plans.
在餐厅运营表现及财务目标的基础上,对餐厅的工作表现进行评估，制定未来发展计划。
49.     To complete regular financial and operating reports, as required or requested by the Food & Beverage Manager.
完成餐饮部经理要求的财务报表及各种日常财务报表。
50.     Forecasting potential revenues and costs.
能够作出收入及成本预算。
51.     Following company control procedures.
遵守酒店的各项财务制度。
52.     Controlling costs without compromising standards.
坚决执行各种成本制度。
53.     Analyzing and explaining any financial variance against plan.
为团队成员解释分析财务计划中的异常情况。
54.     Set up and maintain the Leave plans for the Department. To monitor, control and minimize overtime for the department.
制定部门休假计划，并确保最少数量的加班。
55.     To assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel.
根据酒店现状及发展趋势，选择，培训，发展员工的技能以满足酒店需要。
56.     Understanding the quantity and quality of people needed to operate the department.
了解部门正常运转所需要的人员及人员素质。
57.     Assist with carrying out selection interviews and making effective recruitment decisions.
辅助并进行高效的招聘工作。
58.     Ensuring that the new recruits have all relevant information before commencing employment.
保证应聘人员在入职前得到一切相关信息。
59.     Assist with planning and ensuring departmental orientation is carried out.
辅助制定并执行部门入职培训计划。
60.     Ensuring that the Orientation Training Manual for each outlets is kept up-to-date.
确保部门的培训指南定期更新。
61.     Ensuring Standard Training and assessment is carried out.
确定标准培训及评估的实施。
62.     To ensure the health, safety and well being of customers and all team members.
确保客人及员工的健康及安全。
63.     Understanding relevant OH & S legislation & the implications on the operation of the department.
了解 OH&S 的各项规定，并熟悉其与日常经营中的关系。
64.     Communicating to the team their responsibilities within OH & S.
通过与员工交流使其了解 OH&S规定的责任及义务。
65.     Ensuring that safe and healthy working practices are implemented at all times.
确保所有安全及卫生程序的执行。
66.     Ensuring that Hygiene Training is conducted at least once per year.
确保每年至少组织一次食品安全培训。
67.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
68.     Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
69.     Strictly implement the Hilton group food hygiene safety standard (FSAA) and national food health safety laws and regulations in the daily operation.
日常运营中，严格执行希尔顿集团食品卫生安全标准（FSAA）及国家食品卫生安全法律法规要求.

厦门磐基希尔顿酒店位于厦门市几何中心，及地铁一号中心站点——莲花路口站，步行3-5分钟即可到达，可急速通达全岛及周边区域，距离机场、火车站、国际会展中心、南普陀和轮渡码头都在20分钟车程以内。占据磐基商圈高端生活配套，酒店直通国际奢侈品中心、高档写字楼、高级影院、高端超市及环球餐饮，为客人提供足不出户的便利。Hilton Xiamen is located in the geometric center of Xiamen. You can walk to the metro station within 3-5minutes which can make you get to surrounding areas rapidly. 20minutes driving from Xiamen international Conference and Exhibition Center，and other tourist attractions. Hotel is adjacent to the luxury brand shopping mall，commercial building，cinema，high-end supermarket and restaurants，which provides guests the most convenience in journey. Benefits for Team Member 员工福利1.Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费使用工作餐。2.Team Member Dormitory 免费员工宿舍Team Member dormitory will be provided to non-local team members with air condition bed linens and WIFI酒店为非本地成员提供舒适的团队成员宿舍，每个房间配备空调、床上用品及WIFI。3.Social Benefits 全面的社保保险Full Social insurance，housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4.Team Member Travel Program 团队成员入住优惠价。It is our policy that team members can benefit from team member rate（Go Hilton）when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价5.Leave Benefits 假期福利We provides our team members with several types of leave including public holiday，annual leave，paid medical leave，maternity leave，marriage leave，compassionate leave and ect.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6.Team Member Awards 团队成员嘉奖We will award whoever dedicates to works as Team Member of Month，Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7.Team Member Training System团队成员培训In Hilton Worldwide，we provide online courses（in the Hilton Worldwide University），class training，cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8.Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Weekly Recruitment Day 每周公开招聘日Mon-Fri：09:30-12:00am；2:00-5:00pm周一至周五：上午09:30-12:00；下午2:00-5:00Transportation Information 交通信息Bus Route 公交路线Please take No.3,10,33,42,45,101,113,116,123,128,129,130,132,133,313,315,33,3,42,45,658,659,858 to Lianban North Station，then above 5-10minutes walking distance to hotel.可乘坐3,10,33,42,45,101,113,116,123,128,129,130,132,133,313,315,33,3,42,45,658,659,858等公交线路至莲坂北站下车，步行5-10分钟即可到达。Railway Route地铁路线Line-1：Please get off at lianhua Road ，then about 3-5minutes walking distance to hotel.地铁1号线：于莲花路口站抵达，下车后步行约3-5分钟即可到达。Hotel HR Department Office Address 酒店人力资源部办公室地址-2F，No.199 Jiahe Road，Siming District，Xiamen Fujian. PR China中国福建省厦门市思明区嘉禾路199号磐基希尔顿酒店负二层人力资源部办公室。 Please bring a photo（2.5×87.5px）in color，ID card，CV and Qualifications求职者请携带近期彩色1寸照片，和有效身份证原件、个人简历及其他相关技能证书查找关注微信公众号“厦门磐基希尔顿酒店HR”随时了解酒店一手信息。