• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 人性化管理
• 月休八天
• 亲民的总经理
• 竞争力的薪资

餐厅经理的职位是极具挑战性的工作，应遵守餐厅、本酒店及希尔顿国际酒店既定的政策原则和运作程序。
1.        
To maintain a high
customer service focus by approaching your job with the customers always in
mind.
在整个工作过程中，始终保持高度的客户服务意识。        
2.        
To have a positive
impact, taking personal responsibility and initiative to resolve issues, always
clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3.        
To contribute ideas
and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
4.        
To actively promote
the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
5.        
To perform all
duties and responsibilities in a manner that ensures your safety and that of
others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
6.        
Creating an environment where everyone in the
department is focus on “creating that special experience” to deliver
exceptional customer service.
建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境
7.        
Actively seeking verbal feedback from customers
and team member at each service period.
在服务期间积极收集客人及服务人员的反馈。
8.        
Agreeing and implementing actions to make
improvements to customer service.
就如何改进对客服务采取相应的措施。
9.        
Positively dealing with and learning from
customer complaints and comments with follow up and feedback to the Food and
Beverage Manager.
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
10.     Making sure all
customer requests and queries are responded to promptly and effectively while
assisting on the floor during meal periods each day.
在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。
11.     Be available to
assist on duty in the Restaurant & Bars during any busy days or special
events.
当餐厅或酒吧繁忙的时候提供必要的帮助。
12.     Be Pro-Active
towards guests, assisting them with any reasonable requests, and training all team
member to see these things before the guests ask.
积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。
13.     To ensure all
standards for Service Delivery as identified in the Guest Satisfaction Manual
and the Standard Operating and Procedures Manual are consistently delivered
throughout the department.
确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。
14.     Having detailed knowledge of all departmental Standards.
熟悉部门服务标准。
15.     Being able to explain the standards to the team members and managers.
可以清楚的向其他员工解释服务标准。
16.     Be able to assess team member performance against standards.
能够按照服务标准评估其他员工的工作表现。
17.     Ensure that training on Departmental Standards is regularly conducted in
the outlets.
确保日常部门的培训能够按照服务标准进行。
18.     Monitoring Standards through regular Standards Review checks.
通过反复检查，督导服务标准的实施工作。
19.     Developing action plans to address shortfalls in Standards and
identifying shortfalls before they affect customer service.
针对工作中的不足制定计划，以避免影响对客服务质量。
20.     Implementing and following though improvements identified.
针对于工作中的不足采取必要的行动。

厦门磐基希尔顿酒店位于厦门市几何中心，及地铁一号中心站点——莲花路口站，步行3-5分钟即可到达，可急速通达全岛及周边区域，距离机场、火车站、国际会展中心、南普陀和轮渡码头都在20分钟车程以内。占据磐基商圈高端生活配套，酒店直通国际奢侈品中心、高档写字楼、高级影院、高端超市及环球餐饮，为客人提供足不出户的便利。Hilton Xiamen is located in the geometric center of Xiamen. You can walk to the metro station within 3-5minutes which can make you get to surrounding areas rapidly. 20minutes driving from Xiamen international Conference and Exhibition Center，and other tourist attractions. Hotel is adjacent to the luxury brand shopping mall，commercial building，cinema，high-end supermarket and restaurants，which provides guests the most convenience in journey. Benefits for Team Member 员工福利1.Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费使用工作餐。2.Team Member Dormitory 免费员工宿舍Team Member dormitory will be provided to non-local team members with air condition bed linens and WIFI酒店为非本地成员提供舒适的团队成员宿舍，每个房间配备空调、床上用品及WIFI。3.Social Benefits 全面的社保保险Full Social insurance，housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4.Team Member Travel Program 团队成员入住优惠价。It is our policy that team members can benefit from team member rate（Go Hilton）when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价5.Leave Benefits 假期福利We provides our team members with several types of leave including public holiday，annual leave，paid medical leave，maternity leave，marriage leave，compassionate leave and ect.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6.Team Member Awards 团队成员嘉奖We will award whoever dedicates to works as Team Member of Month，Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7.Team Member Training System团队成员培训In Hilton Worldwide，we provide online courses（in the Hilton Worldwide University），class training，cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8.Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Weekly Recruitment Day 每周公开招聘日Mon-Fri：09:30-12:00am；2:00-5:00pm周一至周五：上午09:30-12:00；下午2:00-5:00Transportation Information 交通信息Bus Route 公交路线Please take No.3,10,33,42,45,101,113,116,123,128,129,130,132,133,313,315,33,3,42,45,658,659,858 to Lianban North Station，then above 5-10minutes walking distance to hotel.可乘坐3,10,33,42,45,101,113,116,123,128,129,130,132,133,313,315,33,3,42,45,658,659,858等公交线路至莲坂北站下车，步行5-10分钟即可到达。Railway Route地铁路线Line-1：Please get off at lianhua Road ，then about 3-5minutes walking distance to hotel.地铁1号线：于莲花路口站抵达，下车后步行约3-5分钟即可到达。Hotel HR Department Office Address 酒店人力资源部办公室地址-2F，No.199 Jiahe Road，Siming District，Xiamen Fujian. PR China中国福建省厦门市思明区嘉禾路199号磐基希尔顿酒店负二层人力资源部办公室。 Please bring a photo（2.5×87.5px）in color，ID card，CV and Qualifications求职者请携带近期彩色1寸照片，和有效身份证原件、个人简历及其他相关技能证书查找关注微信公众号“厦门磐基希尔顿酒店HR”随时了解酒店一手信息。