• 节日礼物
• 带薪年假
• 帅哥多
• 美女多
• 员工生日礼物
• 年度旅游
• 包吃包住
• 人性化管理
• 领导好
• 五险一金

职位描述 Job description
1.确保遵循品牌承诺并始终提供优异的对客服务。
Ensure the delivery of brand promise and provide exceptional guest service at all times.
2.在适当的时候为其他部门的内部客人提供优质服务。
Provide excellent service to internal customers in other departments as appropriate.
3.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4.与客人和同事保持基于良好工作关系的互动接触。
Maintain positive guest and colleague interactions with good working relationships.
5.记录客人点菜并及时提供产品和服务，不得无故延误。
Record the guest order and provide products and services, without undue delay.
6.熟悉并对餐厅菜单和酒单有相当的了解。
Familiar with restaurant menu and wine list.
7.向餐厅领班、主管/副理报告所有困难及问题，以便解决和跟进。
Report all difficulties and problems to captain, supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily.
8.保持所有酒水和客人供应品的标准库存量。
Ensure par stock level of all items and guest supplies according to hotel requirement.
9.确保根据要求和运作需要做好餐前准备工作。
Ensure well prepare before the meal according to requirement and operation need.
10.清洁并重新摆设餐台和餐桌。
Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
11.根据要求准备及服务鸡尾酒。
Prepare and serve the cocktail based on the request.

任职要求 Qualifications
1.热爱服务行业，具有良好的服务意识，沟通技巧及团队合作精神。
Passion in the Service Industry, with good service awareness, communication skills, and team spirit.

全家园大酒店是由全家园实业有限公司投资，按五星级标准建造的集客房、餐饮、康乐为一体的综合型高端商务精品酒店。酒店于2009年开始兴建，2015年9月28日开业，主楼地上28层，地下3层，酒店区域共12层，拥有客房76间套，主要分客房主要分布在 7至12 层。餐饮拥有豪华欧式风格包厢10个，包厢装饰精美，富丽堂皇。足浴拥有包房11间，棋牌包房3间，SPA包房3间。酒店座落于长沙市岳麓区银杉路229号，东临沿江风光带潇湘大道，南临绿地中央广场及岳麓山名胜风景区，西临市政府，北临三汊矶大桥，离综合型购物商城奥克斯广场及平和堂百货商场仅5分钟路程，交通便利，处于政治、经济、文化、商务的枢纽中心，繁华地带。