岗位职责:
1、查看交班记录,了解未完成的工作事项;检查夜审报表情况,检查各种报表的分送登记,查看夜班钥匙清点记录和有无过夜的留言信件
2、保证客人入住及离店手续的效率性,同时保证客人信息与账目的准确性。
3、诚信的保证在部门工作中严格执行酒店所有财务制度。
4、与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。
5、熟知酒店周边区域所有各项活动和信息,并在客人询问时,高效和准确的回复客人。
6、每日房间房间销售升级和雅高心悦界会员招募的目标。
7、遵守酒店关于前厅部的所有制度,例如钥匙管理制度等。
8、始终维持高标准的个人形象和仪容仪表。
岗位要求
1、中专以上文化程度;
2、熟练使用或有基础Opera系统知识者优先;
3、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
4、有责任心及较强的抗压能力。
Pullman Sanya Yalong Bay Villas & Resort三亚亚龙湾铂尔曼别墅度假酒店About Pullman关于铂尔曼Launched in Paris, Pullman is a new hotel brand for ACCOR, the international French Hotel Group.Pullman is a brand of international 5 star hotels and resorts dedicated to business travelers.铂尔曼,来自于法国的一家国际酒店管理集团。铂尔曼,发起于巴黎,雅高旗下的新酒店管理品牌。铂尔曼是致力于服务国际及国内商务旅行者和会议的国际五星级酒店及度假村的品牌。About Pullman Sanya Yalong Bay Villas & Resort关于三亚亚龙湾铂尔曼别墅度假酒店As the first Pullman Resort, Pullman Sanya Yalong Bay Resort & Spa Sets amidst a landscape of its own lush tropical gardens and endless blue lagoons. Three architectural styles across the resort; Thai, Myanmar and Nanyang, delivered us an unrivalled visual ambiance. With a total of 195 rooms, from 115 exclusive resort villas with private swimming pool, garden and massage sala to 2 spacious deluxe suites, 5 family suites and 72 well appointed rooms, some rooms are located at the swimming pool side where guests can step down from their room into the cascading lagoon pools for a morning swim. Your vacation should be forever memorable because of the captivating dining experience, the lush landscape and the invigorating strokes of Thai massage.三亚亚龙湾铂尔曼别墅度假酒店是铂尔曼第一家度假酒店。我们坐落于苍翠的热带花园之中,四周碧波环绕,风景如画。低层设计的度假酒店融合泰国、缅甸、南洋三种不同的亚洲建筑风格,呈现出无以绝伦的视觉效果。酒店拥有195间客房,其中奢华度假别墅115座,设私人泳池、院落花园和户外按摩亭;主楼宽敞的豪华套房2套,家庭套房5套,高级客房73间,卧室外寥寥数步即可步入湖畔泳池,享受海滨度假的无限乐趣。环境舒适的东西方美食餐厅、葱郁自然的热带园林庭院、惬意自在的泰式按摩定会让您的度假时光清新难忘。In Pullman, we encourage “Your Smile, Your Future”. Our top priority is to put a smile on our customers’ and associates’ faces every day. We always believe: It’s associate who make us succeed. So we’ll do our best to create better and better atmosphere for our associates to learn and grow, to build a stage for our associates to show their talents. Once you have potential, you can reach it. Sincerely, we would like to invite everyone who wants to develop your career in hospitality industry to join us! Your smile, your future!铂尔曼提倡“笑拥未来”,每一天都让我们的客人和员工脸上洋溢着微笑是我们的首要任务。我们相信,员工才是获得成功的最根本动力。我们也致力于为员工创造良好的工作环境与学习氛围,让每一位员工都有属于自己的舞台施展各种才华。只要你富有潜力,你就能收获成功。我们真诚的邀请热爱酒店行业的你加入铂尔曼大家庭与我们一起笑拥未来。Employee Benefits 员工福利Free Meals免费用餐Employees may take free meals in the Staff Canteen(include days off).Every employees is entitled to three meals per day.所有员工可在员工餐厅免费用餐(包括休息日)。每位员工每日可享用三顿免费餐。Free Dormitory免费员工宿舍Yalong Bay Pullman Hotel will dedicate provide every employee comfortable dormitory,each room is equipped with air-conditioner and provides beddings.酒店为每位员工提供舒适的员工宿舍,每个房间配有空调、有独立免费高速WIFI宿舍内有独立卫生间,提供基本床上用品。Free shuttle bus免费员工班车Yalong Bay Pullman Hotel will dedicate provide every employee comfortable staff shuttle bus.酒店为员工提供舒适的员工班车。Social Insurance 全面的社会保险Endowment insurance 养老保险Medical insurance 医疗保险Unemployment insurance 失业保险Employment injury insurance 工伤保险Maternity insurance 生育保险Housing Fund 住房公积金Vacation假期Public Holidays法定节假日Employees will be entitled to eleven public holidays as regulated by the government.员工在每个公历年可享有政府规定的11天有薪法定节假日。Annual Leave年假Maternity Leave and Accompanying Leave产假及陪产假Marriage Leave 婚假Compassionate Leave 丧假Awards员工嘉奖Outstanding Employee of the month月份优秀员工Outstanding Employee of the Year年度优秀员工Training 员工培训On-the-job Training 在职培训Classroom Training 课堂培训Outside Training 酒店外培训Cross Training & Exposure 集团姐妹酒店交叉培训Staff activities 员工活动T&C department will organize various staff activities,such as staff birthday party,New Year party,committee club,athletic contest.酒店人才与文化部会定期为员工举办各种丰富多彩的活动,包括员工生日聚会、新年聚会、各类兴趣活动俱乐部、各种体育运动项目比赛等。Others 其他福利Talent Referral Bonus人才推荐奖励Shift allowance 班次补贴High temperature allowance for outside staffs户外工作员工高温补贴We expect you join in us and hope you will become part of a strong and successful team and our hotel will set the standard for the Pullman brand in this region.我们期待您的加入!希望您成为我们这个强大而成功的团队的一部分,共同打造出高品质的铂尔曼品牌。面试时间:周一至周五 09:30-16:30面试地址:三亚市亚龙湾旅游度假区铂尔曼度假酒店 人才与文化部办公室交通指南:市区内乘坐24/27路公交车到亚龙湾铂尔曼酒店(亚龙湾高尔夫球球会站)下车即可联系电话:0898-8855 5588转3508