招聘AYS Agent 总机接线员_北京丽思卡尔顿酒店招聘信息-最佳东方

职责义务：

1. 礼貌和友好地接听所有的来电, 并负责准确的接转

2. 回答客人的电话询问或者将电话接转至有关部门

3. 负责“客房送餐”高效地为客人提供服务

4. 负责准确地预约和接通客人的长途电话

5. 负责准确及时的为客人提供叫醒服务

6. 负责检查叫醒服务记录, 并在电话没有人接听时采取适当的措施

7. 负责正确传呼饭店人员

8. 充分了解饭店的语音信箱系统,并帮助客人和来电者使用该系统

9. 象对待分配的任务那样对待其它相关任务以提高整体效率

10. 及时报告错误

11. 充分了解饭店设施和营业时间, 确保正确回答客人的问题

12. 了解饭店的日常事务

13. 充分了解紧急事件处理程序,例如火警, 警报,疏散,轰炸,恐吓等等14. 随时保持工作区域的清洁和整齐

15. 培养部门间良好的工作关系

16. 识别丽思卡尔顿优先顾客，常规客人和长住客人并且亲善地提供个性化的服务和帮助

17. 迅速处理“ 宾客服务”并跟踪确保客人完全满意

18. 按照上级的指示完成任务

19. 提供优质对客服务

20. 确保顾客需求和合理要求被满足

21. 不断寻找机会发展对客服务

22. 采取合适的行为解决客人投诉

23. 促销酒店与丽思卡尔顿的产品与服务

24. 保持对产品与服务的高度了解以便于向客人解释和销售服务与设施

25. 遵守酒店安全制度、紧急情况处理规定和程序

26. 保持维护所在工作区域的高度整洁

27. 遵守酒店的工作政策及程序，遵守丽思卡尔顿的商业行为规范以及员工手册中的条款

28. 完成上级交待的其它任务

北京丽思卡尔顿酒店THE RITZ-CARLTON, BEIJING 中国古典时尚之都的经典奢华之作TIMELESS ELEGANCE IN CHINA’S VIBRANT CAPITAL 北京丽思卡尔顿酒店于2007年12月12日开业。酒店坐落于京城核心商务区，紧邻大型购物中心SKP，为商务及休闲旅行者和城中名流雅士打造一片喧嚣闹市中的宁静绿洲。酒店整体内部设计当代经典，将英伦庄园风格与现代感十足的美学设计、先进技术与豪华舒适融为一体。 The Ritz-Carlton, Beijing opened on December 12, 2007. Since its opening, the hotel has quickly enlivened Beijing’s new business hub, known as China Central Place. Centrally situated in one of Beijing’s most fashionable areas and adjacent to SKP, The Ritz-Carlton, Beijing is a sanctuary in the city’s busy Central Business District. It brings a new level of elegance and design aesthetic to China’s capital city. The interiors reflect those of an English Country Manor in the heyday of Chippendale and the height of etiquette. The result is a classic Ritz-Carlton hotel in design and an unexpected and unrivaled hotel in the Beijing market. 关于北京丽思卡尔顿酒店北京丽思卡尔顿酒店位于CBD北京华贸中心，距北京首都国际机场45分钟车程，名胜古迹和文化地标皆近在咫尺。秉承经典丽思卡尔顿风格，酒店共拥有305间豪华客房，5家餐厅及酒吧，包括巴罗洛意大利餐厅，玉中餐厅，香溢全天候餐厅，丽思卡尔顿酒吧及大堂酒廊。其他设施包括丽思卡尔顿水疗中心，健身中心，室内游泳池，1100平方米的会议空间，648平方米大宴会厅和酒店式独立婚礼堂。更多信息请登陆：www.ritzcarlton.com/Beijing/About The Ritz-Carlton, BeijingThe Ritz-Carlton, Beijing is centrally situated in one of Beijing’s most thriving business areas – China Central Place. Within the heart of the city’s central business district, the hotel is 30 minutes away from the Beijing International Airport and offers easy access to the city’s historical and cultural landmarks. In a classic Ritz-Carlton style, timeless and elegant, the hotel, designed by HBA design consultants, features 305 well-appointed guest rooms, five exquisite award-winning restaurants and bar including Barolo, serving authentic Italian cuisine; Yu, serving fine Cantonese cuisine; Aroma, serving world cuisine throughout the day; The Ritz-Carlton Bar; and The Lounge. Other exclusive facilities include The Ritz-Carlton Spa, fitness center, indoor pool with balcony, 1,100-square-meter meeting and conference space, 648-square-meter Ballroom and wedding chapel inside the hotel in Beijing.For more information, or reservations, please visit: www.ritzcarlton.com 关于丽思卡尔顿酒店集团丽思卡尔顿酒店集团隶属于万豪国际集团，其总部位于美国马里兰州切维切斯，目前在全球30余个国家和地区运营超过95家酒店，并在世界各地开发兴建超出45个酒店及住宅项目。丽思卡尔顿酒店集团为万豪国际酒店集团（纳斯达克股票代码：MAR）全资子公司。About The Ritz-Carlton CompanyThe Ritz-Carlton Hotel Company, L.L.C., currently operates more than 95 hotels and over 45 residential properties in more than 30 countries and territories. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NASDAQ: MAR).