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    职位:Order Taker /Cashier 接线员/收银员

  • 职位性质:全职
  • 工作地区:北京市
  • 招聘人数:若干
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:北京市
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:18岁以上
  • 计算机能力:良好
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:4千-5千
  • 职位有效期:2020-01-22至2020-04-21

岗位职责/职位描述

Job Overview 岗位指责:

Courteously greet to the room guests, ensuring IRD’s standard of service. Maintainingthe cleanliness of the office all times. Assist in monitoring the guests’ needs, check the previously ordered items (Birthday Cake,Flowers, etc) and inform the in room dining kitchen and service staff of allpre booked menu and special menu requests of the guests.

礼貌的称呼我们的住店客人,确保送餐部的服务标准。经常保持办公室的清洁情况。协助客人的需求,检查预定单(生日蛋糕,鲜花等)并通知送餐部厨房和服务员有关预定菜单和客人的特殊要求等。


ESSENTIAL JOB FUNCTIONS: 基本工作职责:

  1. Maintain complete knowledge of:

    1. All liquor brands, beers and non-alcoholic selectionsavailable in I.R.D.              送餐部可提供的所有的酒精饮料,啤酒和非酒精饮料的商标名。

    2. All wine/champagne by the glass and major wines on thewine list.                  所有开瓶葡萄酒/香槟牌子和主要葡萄酒品种。

    3. Designated glassware and garnishes for drinks. 饮料指定的杯子和装饰。

    4. All menu items, preparation method/time, ingredients,sauces, portion sizes, arnishes, presentation and prices.                                                          菜单的所有内容,烹调方式,成份,酱汁,分量,装饰,摆放和价格。

    5. Daily menu specials and out of stock items. 每日菜单精选和沽清物品。

    6. MICROS and manual system procedures.系统操作程序。

    7. Daily regular and VIP reservations. 日住房率,入住/离店,贵宾

    8. Scheduled in-house group activities, location, andtimes.                             预定入住酒店团队活动,地点和时间

    9. Guest room layout, locations androom numbers/names.客房布局,地点和房间号码/姓名。

  2. Communicatereservation or cancellation changes to the management as they arise throughoutthe shift. Identify situations, which compromise the department’s standard andrelay them to the Management.                                                                    通知经理有关当班的预定和删除。根据部门的标准将其汇报给管理层听。

  3. Monitor the preparation of own assignments, ensuringcompliance to departmental standards. 检查本岗位的准备工作,确保符合部门标准。

  4. Take part in line-ups with staff and review all information pertinent to the day’s business.     参加员工短会,回顾所有与当天有关的信息。

  5. Check own grooming and attire; rectify any deficienciesbefore each period.                检查自己的化妆和礼仪;在每个时段整改自己的不足之处。

  6. Plan and ensure that all materials, regarding positionare in complete readiness for service; rectify deficiencies with Management.                                                  整理并确保所有资料保存在清楚阅读的状态,协助管理人员纠正不足之处。

  7. Take guests’ food and beverageorders, utilizing suggestive selling techniques and following all departmentalstandards. 点取客人的餐饮要求,按照部门标准运用推荐销售技巧。

  8. Ensure that the T.S.A. stand is clean, organized and stocked with designatedsupplies.        保证点单员的台面干净整洁, 整理并补充必需物品。

  9. Review the reservation book, confirm the content in advance and follow up on all special requests. 回顾预定本,确定并跟进客人的所有要求。

  10. Wishthem a nice a meal. 祝愿客人进餐愉快。

  11. If taken, input any taken order in the MICROS system. 点单并输入到系统中。

  12. Communicate the guests order to other service staff forpreparation and delivery.            能将客人的点单交给员工进行准备和配送。

  13. Always execute tasks graciously and with a smile/smiley voice.                           经常保持笑容和带笑容的声音。

  14. Anticipate guest’s needs, respond promptly andacknowledge all guests, however busy and whatever time of day. Promote positiveguest relations at all times.                        满足客人的需求,积极对待对客人的请求。

  15. Be familiar with all the operation services/features andlocal attractions/activities to respond accurately to any guest inquiry.                                                       对本酒店各部门服务条件,本地的名胜古迹或者活动有很好地了解。

  16. Monitor and handle guest complaints by following theinstant pacification procedures and ensuring guest satisfaction. 关注并很好地解决客人的投诉,并确保客人满意。

  17. Confer frequently with Management to ensure guestsatisfaction.                          经常保持与经理间的沟通,确保客人满意。

  18. Monitor and maintain cleanliness and working conditionsof own section equipment and supplies. 关注并保持干净

  19. Assistin room dining staff with their job functions to ensure optimum service toguests; when requested. 协助送餐部员工完成他们的工作职责以确保为客人提供最适宜的服务。

  20. AnswerIRD telephonewithin 3 rings, using correct salutations and telephone etiquette.      在电话响三声内要接听,并要运用正确的电话礼仪。

  21. Ensure accuracy of guest name and room number of eachorder for delivery.                 确保每一个送餐能正确称呼客人的名字和记得房间号码。

  22. Take, record, and confirm front desk, room reservation and in room dining reservations / cancellations in accordance with departmental standards.                                 根据部门标准记录,确认送餐部的预定及取消。

  23. Access all cashiering related functions of the MICROS system in accordance tospecifications. Restock journal tape and change ribbons as needed. MICROS                             帮助收款员操作和置换纸张及打印带。

  24. Process all payment methods in accordance with Financedept. procedures and policies.      根据财务部的规章制度正常进行账单处理。

  25. Issue manual checks when the system is down and ensureaccountability of such.             在电脑系统瘫痪的时候懂得使用手写单。

  26. Input charges for amenity orders and coordinatedelivery of such with Servers; following departmental procedures.  根据部门规程,能输入礼品的应付价格并协助传送其物品。

  27. Fosterand promote a cooperative working climate, maximizing productivity and quality.     立一个竞争的工作气氛,做大程度的提高员工的士气和工作效率。

  28. Inform Management of pertinent information in departmentlog book.                      能在部门交班本上记录并通知管理层须知事宜。

  29. Complete all paperwork in accordance with JobDescription.                               在工作指引下完成所有文书工作。

  30. Successful completion of the training/certificationprocess. 成功完成培训课程。

SECONDARY FUNCTIONS: 次要职责:

1.   Attend designated meetings, menu and wine tasting.出席指定的会议,菜单和葡萄酒品尝

2.    Update MICROS system menus. 在系统中更改菜单

3.    Maintain full knowledge ofup-coming events of the outlet. 不断更新餐厅的全面知识和新的会议。

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