• 五险一金
• 带薪年假
• 岗位晋升

Provide leadership and guidance to Front Desk staff during the assigned shift to ensure consistent quality service is provided.
负责当值期间领导前台接待做好各种接待工作，提供一致高效的服务。
 
1.         Supervises front desk staff to insure smooth and efficient operation during the assigned shift .
督促管理当值期间前台接待工作，确保提供优质高效的服务。
2.         Communicates effectively both orally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work Observes performance and encourages improvement.
与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。
3.         Manages desk , resolves guest concerns , handles emergencies and other challenges that may occur during the assigned shift . Implements resolutions by using discretion and judgment .
管理前台，用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。
简单易懂的培训新员工，使其尽快达到胜任工作的最低标准,了解公司的期许与要求。
4.         Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.
依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。
5.         Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。
6.         Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。
7.         Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members.
确保信息的有效传递，尚未完成的事情逐一移交至有关人员，让宾客满意。参加日常例会及其他会议。
8.         Ensures that the day-to-day functions of the front desk are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards.
确保前台的日常管理，包括但不局限于工作的监督，房间分配，报告，信用额度核对，电脑数据备份及主帐的核对等。
Checks Registration cards, meeting and function information, billing instructions, financial records
9.         Adheres strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
严格遵守现金收付手续，确保所有收银员的现金帐目准确无误，收支平衡。
10.     Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
收取现金，信用卡，代金券，公司或第三方付费等服务时要严格遵守酒店规定。
11.     Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

Specific Job Knowledge, Skill and Ability工作技能技巧要求：
 
1.       Ability to read, write, speak and understand the English language to communicate   effectively with guests and employees.
能有效的用英语沟通交流。
2.       Ability to access and accurately input information using a moderately complex computer system , including Hilton property management systems .
能快速有效的运用电脑操作系统， 包括希尔顿自有的管理系统。
3.       Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
 
 
Required Qualifications必要的资历要求：
 
1.       Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
优越的数据理解性，能对日常营运的数据给予合理恰当的解释。
2.       Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅长于处理宾客关系，能快速有效的应对各种问题。
3.       Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
 

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