• 五险一金
• 带薪年假
• 岗位晋升

岗位职责/职位描述
This position involves meeting and greeting all guests as they enter and leave the  Restaurant。 It is also expected to assist with and ensure that all guests receive optimum service of food and beverages in accordance with the standards, policies and procedures of this hotel and Hilton International.
本职位是在餐厅的入口迎接问候客人保证客人享受到符合国际希尔顿酒店优质服务标准的服务。
Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions.
熟悉掌握菜单及饮料单上的内容，并可以向客人做出详细解释。了解健康食品的要求，可以提出适当的建议。
Be able to make suggestions on the menu that might suit guests of different nationalities.
根据客人不同的国籍，推荐相应的食品。
By knowing menu items of all other outlets to recommend guests to other outlets.
熟悉饭店其他餐厅菜单上的食品，并向客人推荐。
Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for lunch and dinner. This includes setting tables,  having all equipment ready for service and ensuring you have been briefed by your supervisor for the shifts activities.
遵守服务程序，保证餐厅的各个区域都符合午餐及晚餐的服务标准。其中包括收银台的准备工作，与厨师交流餐厅预定的详细情况。
Greet all guests that walk past your outlet & offer them menus to view when appropriate.
对经过的客人问候并提供菜单和抱以微笑。
Greet guests with a smile offer assistance with coats, bags etc., and introduce yourself.
微笑服务，协助客人就座，储存外套或背包，并作自我介绍。
To maintain a high customer service focus by approaching your job with the customers always in mind.
在服务工作的整个过程中，时刻保持高度的客户服务意识。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作， 并乐于借助一切机会学习技能以便于改进自己的工作表现。
To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力。反应迅速并以积极的态面对需求的改变， 包括任何工作要求的改变。
To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有极强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。

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