• 五险一金
• 带薪年假
• 岗位晋升

岗位职责/职位描述
Principle Responsibilities & Position Purpose:
职责目标：
 
This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International.
本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。

Specific Job Knowledge, Skill and Ability:
工作技能技巧要求:
 
To maintain a high customer service focus by approaching your job with the customers always in mind.
在服务工作的整个过程中，时刻保持高度的客户服务意识。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作， 并乐于借助一切机会学习技能以便于改进自己的工作表现。
To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力。反应迅速并以积极的态面对需求的改变， 包括任何工作要求的改变。
To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有极强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。
To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及他人的安全。
Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
必须具备有关各种酒精饮品出售的法律。
Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank prepare cash drops, total all other charges, and understand portion sizes.
具备收银所需的计算知识，确保收银找零的准确。
Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
具备基础的英语书写能力，以开具票据。
Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
头脑灵活，在需要传递酒具时及时做出行动。
Ability to read, speak and understand the English language in order to communicate with guests and take orders.
具备能够用以交流、点餐的英语沟通能力。
Ability to remember, recite and promote the variety of menu items.
能够准确记忆菜单上的产品。
Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check.
能够熟练运用键盘打印帐单。
Ability to work stand and work in confined spaces for long periods of time.
能够长时间地站立工作。
Give guest service the highest priority.
将服务客人放在首位。
Display professional behavior at all times.
在工作过程中始终体现职业素质。
Refrain from quarreling.
制止争执。
Avoid offensive or impolite language.
避免使用冒犯或不礼貌的语言。
Do not use alcoholic beverages or illegal drugs.
禁止饮用酒精饮料或服用非法药物。
Refrain from speaking with another team member or acquaintance, either by telephone or personally, in the presence of a guest.
当有客人在场时，不准与其他员工或认识的人员闲谈。
Do not use cell phones, IPODS, or PDA’s in guest view (unless business related).
在客人视野范围内不准使用手机、mp3或掌上电脑（有商务需求时除外）。
All team members delivering services must wear clean, well maintained, clearly identified uniforms.
所有员工提供服务时必须穿着整洁干净的制服。

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