【岗位职责】
1、确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2、查看交班记录,了解上一班的移交事项,并负责处理。
3、熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动。
4、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。
5、熟练总台各项专业业务和技能,搞好对客服务。
6、熟练掌握店内外信息,提供准确的问讯服务。
7、负责为下榻酒店的宾客办理入住登记手续。
8、负责客房钥匙的管理和发放工作并严格遵守验证制度。
9、制作有关报表,为其它部门提供准确的接待信息。
【岗位要求】
1、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。
2、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
3、相貌端正,身体健康。
Howard Johnson International is a top-tier hotel management company, managing around 600 hotels in 34 countries worldwide. The company was originally founded in 1925 in Massachusetts, US. In 1990, Howard Johnson was acquired by Wyndham Worldwide. Howard Johnson international entered China in July 1999; its aim is to introduce into China the most advanced industry practices in hotel management, integrating fully with local cultures, in properties across China. The company currently operates more than 40 hotels in all major cities in China. The Howard Johnson Sunshine Plaza Ningbo is a 25-storey building, invested by Ningbo Henghou Group. This five star hotel is located at interchange of West Zhongshan Road and Jichang Road, only 8 minutes’ drive from airport; 5 minutes’ from South bus station. Hotel covers 36, 000 square meters, boasts 444 elegantly decorated guest rooms, 5 prestigious restaurants and bars. More than 1,600 square meters meeting space, including an unobstructed 800 square meters ballroom, accommodating with all kinds of function requirements. Howard Johnson Sunshine Plaza Ningbo completes facilities and services also include a SPA, a well-equipped fitness center, in-door swimming pool, KTV club, 24 hours room service and laundry service. The hotel is expected to open soon, we are looking for talents who would like to be part of a team, that puts service efficiency and friendliness as one of the key components, and believe that key to success is happy guests. Team work is a high priority. If you like a new challenge and would like to have a career development with Howard Johnson, please contact us! 豪生品牌(Howard Johnson)于1925年在美国缅因州注册,是全球顶级的酒店管理公司。1990年,豪生国际酒店集团与国际最大酒店管理集团之-温德姆集团(Wyndham)公司合并。2005年,豪生国际酒店集团逾600家酒店延伸至全球34个国家。自1999年正式进入中国以来,豪生国际酒店集团(中国)致力于拓展一系列4-5星级的豪华酒店,至今已超越40多家,网络遍及全国主要商务和旅游城市。 宁波阳光豪生大酒店高耸25层,由宁波恒厚集团投资兴建,位于中山西路与机场路交汇处,距离宁波栎社机场仅8分钟,汽车南站5分钟。酒店占地36,000平方米,坐拥855间豪华客房,5个风格迥异的餐厅及酒吧。宴会面积超过3000平方米,囊括一个1500平方米的无柱宴会厅,适合筹办各类宴会及会议。宁波阳光豪生大酒店设备完善服务周到,拥有水疗馆,健身中心,室内泳池,KTV私人会所等多项高端设施,更提供24小时客房服务以及洗衣服务。 如果您喜欢挑战,希望您的职业发展开启全新的旅程,愿意和豪生集团一起共同发展,请与我们联系!