岗位职责 :
1、实施工作标准和服务程序,督促员工严格履行其岗位职责。
2、根据营业情况,对服务员进行工作任务分配,确保提供优质服务。
3、与宾客和厨房保持良好的工作关系,及时向经理和厨师长反馈宾客对食品,服务方面的信息,不断提高餐饮产品和服务的质量。
4、了解客情,亲自为重要宾客服务。
5、处理餐厅里发生的问题和宾客的意见,并及时向经理汇报。
6、定期检查,清点餐厅的设备、餐具、布草等物品,将结果汇报给经理。
岗位要求:
1、中专及以上学历。
2、有两年以上高星级酒店工作经验,有国际联号工作经验者优先。
3、熟悉西餐厅专业知识,熟练使用电脑。
4、掌握熟悉西餐厅管理、服务流程和质量标准。
5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。
Wyndham Grand Plaza Royale Furongguo Changsha is the new international 5 star hotel invested by Hunan Furongguo Corporation, managed by Wyndham Hotel Group International Hotels.长沙芙蓉国温德姆至尊豪廷大酒店是由湖南芙蓉国企业集团投资兴建,委托温德姆酒店集团管理的国际五星级酒店。Hotel is situated in a favourable location at the CBD of Changsha, the cross road of Furong Road and Renmin Road, close to the historical Tianxin pavilion, overlooking at the picturesque Yuelu Mountain and Juzi Island, with walking distance to Huangxing Road Shopping Center, Dongtang Business District, Houjiatang Business District and Helong Stadium, and only takes 8 minutes to the Railway Station and 30 minutes to the Changsha International Airport by car.酒店地处湖南省长沙市商业中心区,芙蓉路与人民路交汇处,紧邻风景秀丽的天心公园,远眺天下闻名的岳麓山和橘子洲,黄兴路商圈、东塘商圈、侯家塘商圈和贺龙体育文化广场等近在咫尺。距离长沙火车站和长沙黄花国际机场分别仅8分钟和30分钟车程,占据优越的地理位置。 Wyndham Grand Plaza Royale Furongguo Changsha is designed and constructed with strict measurement, the 29 story-high Hotel main building features around 316 stylish and comfortable guestrooms, equipped with best modern facilities including LCD flat-screen TV with over 60 satellite channels, high-speed internet connection, individual rainforest shower and in-room safe. 3 executive floors offer luxury and sophistication with lavish essential and value – added privilege. The exclusive Royale Lounge provides well-trained butler service, daily complimentary breakfast, all-day refreshments, and evening cocktails.长沙芙蓉国温德姆至尊豪廷大酒店以严格的技术标准精心打造,酒店主体建筑共29层,拥有316间豪华舒适的客房。客房拥有附带高速宽带网络的工作台、LCD平面电视、多频道卫星电视节目、独立的淋浴及浸浴设施以及私人保险箱等先进设施。长沙芙蓉国温德姆至尊豪廷大酒店还为追求极致舒适和更多贴心服务的客人特别开设了3层行政楼层,特设行政管家服务,景色绝佳的行政酒廊免费提供每日早餐,全天的软饮和每晚的鸡尾酒和小吃等服务。 Wyndham Grand Plaza Royale Furongguo Changsha is outstanding from its extensive applicability and noble ambience. The hotel can offer more than 2400 sq m of meeting space to cater to all conference requirements. Specialized in business conference and social events, the Plaza Royale Grand Ballroom covering 520 sq m, using energy saving and environmental sustainability designing concept, can easily accommodate 500 people for meeting. In addition, 15 versatile meeting rooms all supported by state-of-the-art meeting and conference technology, as well as a professional team of dedicated Convention Services Specialists, are available to meet your every need and contribute to the success of any event.长沙芙蓉国温德姆至尊豪廷大酒店以灵活的服务和尊贵氛围为特色,以各类商务会议和社交活动为重点服务对象。占地近520平方米的豪廷大宴会厅,采用了环保的设计理念能容纳500人举行会议,大小不同的多功能会议室能进行15种不同类型的组合,均配备了顶尖的会议设施。总计超过2400平方米的会议场地能灵活配合各类会议及活动的需求。更有精良的会议服务团队,为宾客提供量身订做的各类会议服务,确保每一项商务和社交盛事的圆满成功。 Wyndham Grand Plaza Royale Furongguo Changsha offers 2 restaurants and 2 bars each with distinctive style, including the Royale Café, all day dining restaurant serves various authentic international cuisine; the Lobby Lounge, creates a perfect atmosphere for business and social gatherings; the Tea House, serves an excellent selection of premium Chinese Tea, and an elegant Chinese Restaurant Fu serving exquisite Xiang and Cantonese cuisine in its stylish dining hall and 28 private dining suites.长沙芙蓉国温德姆至尊豪廷大酒店拥有风格各异的2个餐厅和2个酒吧,包括了全日制的西餐厅,拥有全城最大的开放式厨房,提供丰富多样的国际风味菜式;大堂酒吧,舒适精致的氛围是商务酬酢或社交聚会的最佳地点;舒适,个性化的茶吧,是商务洽谈、私人聚会的完美场所;以及高雅华贵的“芙”中餐厅,中餐大厅以及28个间豪华私人厅房提供顶级的湘粤菜式。 Wyndham Grand Plaza Royale Furongguo Changsha offers excellent recreation facilities for guests to rejuvenate the body. It operates a spacious Fitness Centre with an indoor heated swimming pool, a fully equipped gymnasium, yoga studio, table tennis rooms and a billiards room. Hotel also has a professional Spa as well as a beauty salon caring guests from head to toe.长沙芙蓉国温德姆至尊豪廷大酒店还配备了一系列完善的娱乐、休闲设施,能让客人在这里彻底地放松身心。康乐中心包括了棋牌室和足浴等设施,设施完备的健身中心包括了1个室内恒温游泳池、1个配备国际顶尖健身设备的健身房、瑜伽房、乒乓球室和台球室。另外还有专业的SPA和美发沙龙,给宾客带来高雅舒适的体验。 We warmly welcome ambitious talents to join the family, and work with us to achieve a splendid future!热忱欢迎各位有志之士加盟酒店,与我们一起共创酒店的辉煌!