【岗位职责】
1.随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
2.确保自己的仪容仪表符合酒店的标准和要求。
3.熟知部门标准工作程序。
4.履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
5.处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。
6.尽一切努力确保客人在离店时会对酒店的服务有很好的印象
7.参加和参与计划好的培训课程。
【岗位要求】
1.有志在酒店行业发展的应届毕业生。
2.热爱服务行业,具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。
3.能够适应倒班,愿意接受轮班工作。
静安昆仑大酒店地处城市中心,为商务和休闲人士提供一流的设施和贴心的服务。静安昆仑大酒店坐拥绝佳的地理位置,步行即可抵达著名景点静安寺。酒店到达两大高档商业街南京西路及淮海路仅咫尺之遥,并毗邻上海城市风貌保护区。在酒店附近搭乘地铁一、二、七,十四号线即可方便快捷的到达城市各个重要商业及旅游目的地。酒店所有客房均配备现代化的工作和休闲设备。光线充足的明亮房间,以宁静的大地色调为装饰,让您饱览城市风光。所有房间都提供超大工作空间,无线网络和42寸LED电视。位于38层的行政酒廊,为不同类型的旅行者提供专属的卓越体验。静安昆仑大酒店的客房和套房,均拥有大理石浴室,内设化妆台、浴缸、淋浴等设备。豪华客房及行政客房拥有宽大办公桌和高速无线网络,满足工作及休闲需求。豪华全景大床房拥有开阔城市景观,可一览美丽的上海全貌。酒店拥有设施完备的健身中心,室内温水泳池,壁球场及室外网球场。隐逸水疗提供专业的身体按摩和护理。行政酒廊宽敞大气,浦江美景尽收眼底。商务中心位于酒店二层,配备会议室、高速上网、影印、秘书及快递服务。静安昆仑大酒店环境优雅的餐厅和酒吧汇集中外特色美食,是亲友团聚,宴请宾客的不二之选。 A symbol of hospitality in the heart of the city’s business and entertainment center, The Kunlun Jing An welcomes guests into a unique atmosphere of style and ease. The Kunlun Jing An has an enviable location only a short walk to the famous Jing An temple. The hotel is within easy reach of Shanghai’s premier shopping streets, West Nanjing Road and Huaihai Road. For destinations further afield, metro lines 1, 2 ,7and 14 also are nearby.All guest rooms are fitted with modern conveniences for work and relaxation. Rooms are bright, light and decorated in restful earthy tones with many offering spectacular views of the city. All rooms offer a large working space, WiFi and a 42” LED TV with International channels The Executive Club on the 38th Floor offers astute travelers a superior experience with exclusive benefits.The health club, Indoor swimming pool, squash court and outdoor tennis court provide multiple choices for a great workout during your stay. Escape Spa invites you to enjoy a range of traditional massage and facial treatments to relax and rejuvenate. With sweeping views looking east toward the Oriental Pearl Tower, the Executive Lounge can comfortably accommodate up to 110 guests. The business center on the 2nd floor is equipped with meeting rooms, high speed internet access, photocopying, secretarial and courier services.Kunlun Jing An offers an outstanding collection of international and authentic local cuisines.