【岗位职责】
1、负责酒店客房楼层的日常运营管理,确保服务质量和卫生标准符合酒店要求
2、监督和指导楼层服务员的工作,分配任务并检查完成情况
3、处理客人投诉和特殊需求,及时解决问题并提升客户满意度
4、定期检查客房设施和设备,确保其正常运行并及时报修
5、协助前台部门处理客房分配、退房检查等工作
6、负责楼层物资的管理和申领,控制成本并避免浪费
7、培训新员工,提高团队服务意识和专业技能
8、统筹学习客房部的各个模块流程
【岗位要求】
1、具备良好的服务意识和沟通能力,能够妥善处理客户关系
2、有客房各板块管理经验者优先
3、有较强的团队管理能力和责任心,能承受工作压力
4、熟悉酒店客房服务流程和标准操作规范
5、身体健康,能适应倒班工作制
6、具备基本办公软件操作能力
7、有酒店相关工作经验者优先考虑
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静安昆仑大酒店地处城市中心,为商务和休闲人士提供一流的设施和贴心的服务。静安昆仑大酒店坐拥绝佳的地理位置,步行即可抵达著名景点静安寺。酒店到达两大高档商业街南京西路及淮海路仅咫尺之遥,并毗邻上海城市风貌保护区。在酒店附近搭乘地铁一、二、七,十四号线即可方便快捷的到达城市各个重要商业及旅游目的地。酒店所有客房均配备现代化的工作和休闲设备。光线充足的明亮房间,以宁静的大地色调为装饰,让您饱览城市风光。所有房间都提供超大工作空间,无线网络和42寸LED电视。位于38层的行政酒廊,为不同类型的旅行者提供专属的卓越体验。静安昆仑大酒店的客房和套房,均拥有大理石浴室,内设化妆台、浴缸、淋浴等设备。豪华客房及行政客房拥有宽大办公桌和高速无线网络,满足工作及休闲需求。豪华全景大床房拥有开阔城市景观,可一览美丽的上海全貌。酒店拥有设施完备的健身中心,室内温水泳池,壁球场及室外网球场。隐逸水疗提供专业的身体按摩和护理。行政酒廊宽敞大气,浦江美景尽收眼底。商务中心位于酒店二层,配备会议室、高速上网、影印、秘书及快递服务。静安昆仑大酒店环境优雅的餐厅和酒吧汇集中外特色美食,是亲友团聚,宴请宾客的不二之选。 A symbol of hospitality in the heart of the city’s business and entertainment center, The Kunlun Jing An welcomes guests into a unique atmosphere of style and ease. The Kunlun Jing An has an enviable location only a short walk to the famous Jing An temple. The hotel is within easy reach of Shanghai’s premier shopping streets, West Nanjing Road and Huaihai Road. For destinations further afield, metro lines 1, 2 ,7and 14 also are nearby.All guest rooms are fitted with modern conveniences for work and relaxation. Rooms are bright, light and decorated in restful earthy tones with many offering spectacular views of the city. All rooms offer a large working space, WiFi and a 42” LED TV with International channels The Executive Club on the 38th Floor offers astute travelers a superior experience with exclusive benefits.The health club, Indoor swimming pool, squash court and outdoor tennis court provide multiple choices for a great workout during your stay. Escape Spa invites you to enjoy a range of traditional massage and facial treatments to relax and rejuvenate. With sweeping views looking east toward the Oriental Pearl Tower, the Executive Lounge can comfortably accommodate up to 110 guests. The business center on the 2nd floor is equipped with meeting rooms, high speed internet access, photocopying, secretarial and courier services.Kunlun Jing An offers an outstanding collection of international and authentic local cuisines.