行政楼层接待员/Executive Floor Guest Service Agent
4千-4.5千
停止招聘
发布于 2024-01-15
行政楼层接待员/Executive Floor Guest Service Agent
4千-4.5千
北京-西城区 | 1年以上 | 大专
停止招聘
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职位福利
职位描述

1.积极的工作,友好的为客人提供服务。

Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.

2.致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。

Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.

3.登记客人,确保客人信息完整填写并确认,按照希尔顿荣誉会员和飞行里程会员的要求服务和发展会员,同时确认付款方式。

Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.

4.将客人送至客房,介绍客房布局,确保行李及时递送等。

Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.

5.确保为客人提供人性化服务。

Ensures that VIP guests are treated personally and recognized as an individual.

6.和销售,预定和商业发展团队共同为客人提供服务。

Liaises with Sales, Reservations and the Business Development team to handle corporate guests.

7.高效率的办理离店,确保客人帐单准确。

.Ensures a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions and ensuring that all guests folios are correct.

8.确保行政楼层的整洁

Ensures that the overall appearance of the Executive lounge is neat and tidy at all times.

9.及时准确的将客人的信息录入公安报告系统。

Ensures that guests profiles and information is input in to the Police Report system in a timely and accurate way.

10.核对登记表,会议信息,转帐协议,财务记录和文件备份等。

Checks Registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is actioned accordingly.

11.确保利润最大化。

Upsells rooms to higher room and rate categories, ensuring the maximum revenue generation from each guest.

12.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。

Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.



其他要求
国际联号工作经历:优先
国内管理公司经历:优先
语言能力:英语-良好
计算机能力:良好
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公司地址
北京市西城区广安门外大街168号
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职位联系人
Veegee Li
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Veegee Li

HI~对这个职位感兴趣吗?快来下载最佳东方APP和我聊聊吧,还能在线视频面试,方便又安心~

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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
   北京希尔顿逸林酒店于2008年8月落户中国北京,是逸林品牌在亚太地区的旗舰店。逸林是希尔顿旗下十八个高端酒店品牌之一。北京希尔顿逸林酒店拥有543间舒适豪华客房、111间高档套房、3间现代风格的餐厅及酒吧、600平米无柱宴会厅、九个会议室及京城鲜有的屋顶露天花园。Benefit for Team Member员工福利1.Duty Meals免费工作餐2.Team Member Dormitory员工宿舍3.Social Benefit全面的社会保险4.Team Member Travel Program 团队成员入住优惠5.Leave Benefits假期福利6.Team Members Awards团队成员嘉奖7.Team Members Training团队成员培训8.Varity of Activities团队成员活动Weekly Recruitment Day每周公开招聘日Monday-Friday: 9:00-12:00am; 1:00-5:00pm周一至周五: 上午9:00-12:00;下午1:00-5:00Transportation Information交通信息Railway Route 地铁路线Line 7:Please get off at Da Guan Ying Road Station though Exit-C地铁7号线:达官营站C口出Hotel HR Department Office Address 酒店人力资源部办公室地址-1F,168 Guang An Men Wai Avenue Xi Cheng District, Beijing北京市西城区广安门外大街168号负一层Please bring a photo in color, ID card请携带近期彩色一寸照片,身份证原件
北京市西城区广安门外大街168号
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