1.Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。
2. Understand dietary requirements and offer appropriate suggestions.
了解健康食品的要求,并可以给出适当的建议。
3. By completing TBS checklist in product knowledge.
能够达到TBS 产品知识的要求。
4. Be able to make suggestions on the menu that might suit guests of different nationalities.
可以根据客人不同的国籍推荐菜单上的食品。
5. By knowing menu items of all other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴,以便向客人推荐。
6. Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐厅及饭店其他部门的营业时间。
7. Being able to recommend other restaurants & city attractions to Hotel guests.
可以向客人推荐其他具有吸引力的餐厅或场所。
8. To actively check staff product knowledge on each shift.
在工作中随时检查员工的产品知识。
9. Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner. This also includes checking the cashier desk set-up & communicating with the Chefs about any details for the shift including how many reservations for the day.
遵守服务程序,保证餐厅的各个区域都符合早餐,午餐及晚餐的服务标准。其中包括收银台的准备工作,及和厨师交流餐厅预定的详细情况。
10. Check reservations for the day, ensuring that the restaurant & staff have tables ready and large bookings have been confirmed by phone.
检查餐厅当天预定,保证员工能够按照预定准备及正确摆台,做好相应的准备,并能致电确认预定。
11. By assisting bar attendants & kitchen staff where required and carry out any reasonable duties requested by the Manager.
在必要的时候协助酒吧及厨房的同事,并完成经理交与的任务。
12. By ensuring all staff are briefed for the details of the shift ahead.
确保所有员工提前了解换班详细安排。
13. By completing TBS checklist on preparing the restaurant for service.
完成TBS账单表以准备餐厅服务。
14. To be actively involved in the duties of a food and beverage attendant and cashier while on duty, as well as supervising the service of all guests in the restaurant.
积极完成餐厅侍者及收银的工作,并主管所有客人的服务工作。
15. Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
微笑服务,协助顾客就座、挂外套、背包等,并作自我介绍。
16. Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking.
保证客人都被引导入座并询问他们希望在吸烟区或非吸烟区就座。
17. Ensure all guests are offered a drink within the first two minutes of being seated and quickly followed up with a food menu.
保证客人就座后的两分钟内提供饮料,随后提供食品菜单。
18. All breakfast guests & any single diners should be offered a paper to read.
提供报纸给所有用早餐的客人及单独用餐的客人。
19. Ensure all service procedures are carried out to the standards required.
确保所有服务都符合标准。
20. Ensure all drinks are replenished, never letting cup or glass to become empty.
保证询问客人的饮料是否续杯,保证不发生空杯的情况。
21. Understanding relevant OH&S legislation & the implications on the operation of the department.
理解相关OH&S法规,并在餐厅的日常运营中执行。
22. Ensuring that safe and healthy working practices are observed throughout service.
在服务过程中确保严格遵守卫生及安全守则。
23. Reporting any accidents/incidents to the Supervisor/Manager.
向上一级主管或经理汇报发生的任何事故。
24. Food & Beverage mission is established and instilled in all team members.
餐饮部的工作使命在所有员工当中被建立并贯彻。
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北京希尔顿逸林酒店于2008年8月落户中国北京,是逸林品牌在亚太地区的旗舰店。逸林是希尔顿旗下十八个高端酒店品牌之一。北京希尔顿逸林酒店拥有543间舒适豪华客房、111间高档套房、3间现代风格的餐厅及酒吧、600平米无柱宴会厅、九个会议室及京城鲜有的屋顶露天花园。Benefit for Team Member员工福利1.Duty Meals免费工作餐2.Team Member Dormitory员工宿舍3.Social Benefit全面的社会保险4.Team Member Travel Program 团队成员入住优惠5.Leave Benefits假期福利6.Team Members Awards团队成员嘉奖7.Team Members Training团队成员培训8.Varity of Activities团队成员活动Weekly Recruitment Day每周公开招聘日Monday-Friday: 9:00-12:00am; 1:00-5:00pm周一至周五: 上午9:00-12:00;下午1:00-5:00Transportation Information交通信息Railway Route 地铁路线Line 7:Please get off at Da Guan Ying Road Station though Exit-C地铁7号线:达官营站C口出Hotel HR Department Office Address 酒店人力资源部办公室地址-1F,168 Guang An Men Wai Avenue Xi Cheng District, Beijing北京市西城区广安门外大街168号负一层Please bring a photo in color, ID card请携带近期彩色一寸照片,身份证原件