• 五险一金
• 技能培训
• 节日礼物
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 人性化管理
• 包吃包住
• 美丽制服

1.   KEY RESPONSIBILITIES
       主要职责
Job Summary – (Role Summary)
工作概述﹣(职位概述)
·         Directs the overall operation of an assigned hotel to maximize performance, profitability and return on investment by creating a positive and productive work environment and ensuring superior guest service and compliance with quality and operational standards
指导被派往的酒店的整体运营工作。通过在酒店内营造积极和高效的工作环境，使酒店在业绩，利润率和投资回报方面取得最佳效果；确保优质的客户服务并使酒店达到质量和运营标准。
·         Drive Brand and value initiatives, hotel performance, and the development of people
推动品牌和价值宣传措施，酒店的业绩及个人的发展。
 
 
 
Essential Duties and Responsibilities – (Key Activities of the role)
 主要职责﹣(职务的主要工作)
·         Develops and monitors the performance of financial and operational plans which support the overall objectives of the hotel and operating division; develops the annual budget and business plan, and makes recommendations for capital improvements to enhance the assets of the hotel and ensure brand loyalty
制定财务和运营计划并监督其执行情况，从而支持酒店和运营部门总体目标；制定年度预算和业务规划，对提高酒店资产的投资改进予以建议，从而确保酒店能够达到品牌的要求。
 
·         Oversees the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests
监督服务质量，确保为所有客人提供最优质的服务和无比的关怀，这包括及时对客人的要求予以回应和有效处理客人的投诉等顾客满意度的问题。
 
·         Ensures that product quality and service standards are met in all areas of the hotel as pertains to physical appearance, maintenance and cleanliness. Establishes and maintains preventative maintenance programs to protect the physical assets of the hotel
通过对酒店外观形象的维护，建筑维修及卫生清洁，确保酒店各方面的产品质量和服务标准达到要求。制定并持续执行预防性维修计划以保护酒店的实物资产。
 
·         Oversees the development and execution of marketing plans and yield management efforts to maximize revenue generation, RevPAR and occupancy levels. Maximizes room revenues and profits by anticipating and planning for market shifts. Ensures the development of strategic marketing opportunities and tactical sales plans
监督销售计划的制定与执行以及收益管理工作，从而使营业收入，平均每间客房收入和入住率达到最高水平。通过对市场变化的预测和计划，最大程度的获取客房收入及利润。确保策略性的拓展市场机会，以及制定战略性的销售方案。
 
·         Maximizes food and beverage revenues by ensuring optimal use of banquet/outlet space and most cost-effective management of the hotel's food and beverage outlets
通过确保最有效的利用酒店宴会和餐厅空间及最经济有效的管理酒店的餐饮商户使酒店最大程度的获取餐饮收入。
 
·         执行华住会员直销体系，有责任督促和完成华住下达的会员发展计划和目标。
·         执行华住内控的标准体系，有责任管控好酒店的财务风险，使酒店合规经营。
·         执行华住标准质量体系，督促客房部门，落实好各项华住运营标准的实施。
·         Works closely with regional operating team in ensures optimum staffing levels relative to volume and productivity levels in all areas of the hotel.  Maximizes training initiatives and plans to drive efficiencies and enhance operating and service performance of the hotel
同地区运营队伍密切合作来确保酒店各个岗位上的员工配置与工作量和生产力相符。最大程度的发挥培训的作用，以及策划如何提高工作效率，改进酒店的经营和服务表现。
 
·         Develops and maintains rapport with key community contacts to ensure a visible presence in the local community.  Ensures the handling of community/media related inquiries in the most effective manner, while referring sensitive matters to regional and corporate media/communications offices
建立并维护同社区主要成员的友好关系，确保在当地社区树立起酒店的形象。 确保用积极的态度处理社区和媒体的询问，在遇到敏感问题时应提交给地区和集团的公关部门处理。
 
·         Provides regular and adhoc information and status reports to regional operating team as requested on the financial and operational performance of the hotel against plan
按要求向地区运营部门提供与计划对照的财务和运营表现的常规性和临时性信息以及状况报告。
 
·         Oversees the security function to ensure a safe and secure environment for guests, employees, and hotel assets.  Ensures compliance with brand standards
监督保安工作以确保为酒店的顾客，员工及资产提供安全可靠的环境。确保达到品牌的各项标准。
 
·         Establishes and maintains a proactive human resources function to ensure employee motivation, training and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations. Fosters positive employee/labor relations with employees and local bargaining units (as applies)
建立并完善酒店人力资源部门的职能，从而确保激发员工斗志，为员工提供培训及发展机会， 管理工资和福利，遵守政策法规和各项程序以及酒店所在地的劳工法。 同员工和当地的工会(如有的话)培养积极的关系。
 
·         Fosters the development of a positive work environment for all employees. Mentors all levels of employees through formal and informal meetings, discussions and performance feedback
促进为员工提供积极进取的工作环境的建设。通过正式和非正式会议，讨论和工作业绩评定予以不同级别的员工指导。
 
·         Works effectively with staff to address cultural and/or work environment issues so as to affect positive employee and guest experiences
同员工一起有效的讨论有关文化和工作环境的问题，从而为员工及顾客的体验带来正面影响。
 
·         Champions the brand at all times and provides brand perspective site tours to perspective guests, developers, owners and ICHG personnel
时刻倡导品牌文化，为有要求的客人，开发商和业主以及华住酒店集团的人员提供从品牌角度出发的现场参观。      
 
·         Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached, and to diversify the sources of revenues
对范围广泛的营销计划和收益管理的效果进行测量，使酒店尽可能进入不同层次的细分市场，并使酒店的收入多源化。
 
 
2.   REQUIRED QUALIFICATIONS
       资格
Required Skills –
技能要求
·         A strong background in operating hotels in a competitive market.
富有在竞争激烈的市场中运营酒店的背景。
·         An outstanding leadership style that engages the team.
具有出色的领导风格能夠吸引队伍。
·         A strong understanding of the market and ability to maximize profit.
深刻了解市场并能够最大程度的获取利润。
·         A sound business acumen.
具有敏锐的商业头脑。
·         A passion for delivering superior results.
拥有创造最佳成绩的热情。
·         A commitment to transfer knowledge.
传播知识的承诺。
·         Strong Leadership skills in managing a team to drive for results
拥有带领团队实现目标很强的领导技能。
·         An ability to manage complex relationships
具有管理复杂关系的能力。
 
Qualifications –
学历
·         Bachelor’s degree in Hotel Administration, Business Administration or equivalent
具有酒店管理，商业管理大专以上学历。
 
Experience –
经验
·         3 to 8 years of general management experience in a high level operations role or some prior general management experience, or an equivalent combination of education and experience. 
3-8年高层综合运营管理职位经验或一些先前的综合管理经验，或一些与此相当的教育与工作经验结合的背景。
·         Type and level of experience required may vary slightly based on size and complexity of operation
类型和经验程度应视运营的规模和复杂性而有所不同。
具有在国内外知名连锁酒店从业经历的优先考虑。
 
 
3.   ACCOUNTABILITY
    责任
Number of employees supervised –
管理的员工
Direct       Hotel Executive Committee Members and Department Heads
直接          酒店行政委员会成员和部门领导
Indirect      Hotel Executives and Employees
间接         酒店行政人员和员工
 
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
·         Typically responsible for hotel revenues greater than USD 1 million.
一般负责多于1百万美元的酒店收入。
完成集团下达的年度预算收入任务。
            
Key Metrics –
主要绩效指标
·         Hotel Revenue
酒店收入
·         Employee Satisfaction Survey
员工满意度调查
·         Owner’s Relationship
业主关系
·         Labour/Union Relationship
劳工或工会关系
 
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)﹣
·         Hotel operations needs and requirements
酒店的运营需求和要求
 
 
4.   KEY RELATIONSHIPS
      主要关系
Key Internal Relationships –
主要内部关系﹣
·          Corporate Employees
        公司员工
 
Key External Relationships –
主要外部关系﹣
·         Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
与酒店外的顾客和个人交往，包括但不限于：目前和可能的客户，业主公司代表，供应商，竞争对手和所在地社区成员。

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