工作职责:
1.发展策略、执行行动以推动及持续不断提高财务绩效、宾客满意度、人力成本及扩大市场占有率。
2.宾客满意度:专注于领导团队提供优质服务及产品以达到或超越宾客的期望。
3.人力资源:与领导团队设定雇用、发展及保持多元化的管理团队的目标。
4.销售及收益管理:关注领导团队,建立最高的收益目标。
5.财务管理:宏观控制年度营运预算,包括资本支出以实现预算。
6.对于酒店所设置的目标应保持持续不断的清晰的、一致的沟通。
7.确保一如既往地保证和实施品牌的标准。
8.确保为顾客与员工的营造安全的环境。保持良好的沟通并确保酒店的应急程序的正常。
9.对于客人定期对酒店产品质量、服务的水平和整体的满意度的反馈要做到清晰明了。
10.与当地机构建立有好的合作关系,以进一步提高品牌/酒店产品知名度;为品牌与地区团队的发展提供建议。
11.参与销售通话,并与销售团队成员进行市场调查,从而获得新业务。
12.辅助并支持领导团队有效地管理酒店入住率、员工工资及可控制的支出。
13.使用绩效评估程序,为下属设定目标、期望,为员工优秀的绩效负责。
14.抓住机会,提高利润,创造价值,鼓励创新和支持必要的变革。
15.与业主建立商业合作伙伴的关系,通过紧密的沟通、共同参与重要决策来建立酒店对业主的忠诚度。
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东莞万豪酒店坐落于东莞市中心地标——旗峰山脚下,东莞万豪酒店以自然敬畏的初心呼应自然本源,将岭南山水意境融入当代设计语言,构筑一处离尘不离城的静谧桃源。地处便捷城央,毗邻地铁及CBD商圈,一小时直达广、深国际机场。2025年焕新启幕,260间客房及40间行政公寓以简约东方美学为底色,融入现代雅奢格调。大部分客房配备观景阳台,或远眺旗峰山峦叠翠,或私享都市宁静绿洲。室外山景泳池、室内恒温泳池及健身房焕活身心;大堂吧(The Lounge)及行政酒廊(M Club)为旅居提供尊贵休憩享受;都会尚膳全日制餐厅(City Bistro)呈现缤纷国际佳肴;万豪中餐厅(Man Ho)匠心演绎地道粤式风味。酒店配备愈4,100平方米会议及宴会空间,自然采光充足的多功能厅及会议室满足多样商务需求,宴会厅180度全景落地窗将葱郁山景映入室内,营造绿意环抱的视觉享受。此外,占地800平方米的户外宴会空间,更是举办草坪婚礼仪式、庆典酒会等的理想之所,于蓝天白云与繁花绿意间,见证非凡的人生重要时刻!以自然为幕,以文化底蕴为笔,重新定义大湾区都会旅居美学。在山水与城市的交响中,抵达身心归属的理想之境。身栖繁华,心泊云上!Dongguan Marriott HotelLocated at the foot of Qi Feng Mountain, a city landmark in the center of Dongguan, Dongguan Marriott Hotel echoes the origin of nature with a sense of awe. It integrates the artistic conception of Lingnan-style mountains and waters into contemporary design language, creating a tranquil haven that is away from the hustle and bustle but still within the city. Situated in a convenient location in the city center, it is adjacent to the subway and the CBD business district, and it can directly reach Guangzhou and Shenzhen International Airports within an hour.Newly unveiled in 2025, 260 guest rooms and 40 executive apartments are based on simple oriental aesthetics and integrated with modern elegant and luxurious style. Most of the guest rooms are equipped with viewing balconies, allowing guests to overlook the lush Qi Feng Mountain or privately enjoy the urban tranquil oasis. The outdoor mountain-view swimming pool, indoor constant-temperature swimming pool, and gym invigorate the body and mind. The Lounge and M Club provide distinguished resting enjoyment for travelers. City Bistro, an all-day dining restaurant, presents a variety of international delicacies. Man-Ho Chinese Restaurant elaborately interprets the essence of Cantonese flavors of the destination.It has a flexible meeting and banquet space of over 4,100 square meters. The multi-functional halls and conference rooms are well-lit. The 180° panoramic floor-to-ceiling windows of the banquet hall bring the green mountain scenery indoors, creating a visual enjoyment surrounded by greenery. In addition, the outdoor banquet space covering an area of 800 square meters is surrounded by blue sky, white clouds, and lush green plants, making it suitable for hosting lawn wedding ceremonies, celebration banquets, etc. Here, it creates extraordinary and important moments in life!Using nature as the backdrop and cultural heritage as the brush, it redefines the aesthetics of urban sojourns in the Guangdong-Hong Kong-Macao Greater Bay Area. Amid the symphony of mountains, waters, and the city, one can find a place for the body and mind to return.Finally, be physically in prosperity and let the mind rest above the clouds!