招聘行政楼层接待 Executive Floor Agent_上海世纪洲顺酒店招聘信息-最佳东方

Interact with guest at all opportunities, play a customer contact role.
与客人尽可能地交流，扮演与客人沟通的角色
Always keeping up-to-dated guest histories of all Crowne Plaza Club Floor guests, VIPs, CIPs, LS, REP and following up on their birthdays, anniversaries, preference, etc, making sure the special service and attention is delivered to expected guest
对行政楼层客人、VIP客人,、CIPs,、长住客、回头客的生日、纪念日和喜好等保持记录并确保提供特别的服务
Ensuring all Club Floor, VIPs, LS guests are served as content, comfortable and pleasant as possible
确保所有行政楼层客人、VIP客人和长住客尽可能得到舒适满意的服务
Familiarizing self with all business centre services and prices, providing service to the Club Floor guest according to hotel’s standard
熟悉所有商务中心的服务项目及价格，按照酒店标准为行政楼层客人提供服务
Familiarizing self with today’s events, room status VIPs, LS, CIPs, Club Floor guests arrivals and departures by their names, timing, preference, room allocation, etc
熟悉今天的宴会内容， VIP客人,、CIPs,、长住客、回头客的到达离开时间、姓名、兴趣和房间分配等
Always ensuring personalized efficient and friendly check in and check out service are delivered in line with established standards procedures
确保按照标准程序为客人提供高效、友善的入店、离店手续
Consistently deliver service from guest perspective
一贯地按照客人希望提供服务
Coordinating with related front office sections about the guest whom reserved transportation service will receive express check in and check out service
协调前厅部员工提供给预订交通服务的客人更快速的入店和离店服务
Ensuring self are well knowledgeable about PCR members benefits and ensuring the members benefits has been delivered according to the hotel and corporate standard
熟知优悦会会员的福利并确保根据酒店标准给予会员福利
Ensuring all guest requests in the Club Lounge are provided in promptly and proactive manner. Always to remember guests by their names, room numbers, preference in F&B requirement in the Club Lounge, and greeting guests by their name as much possible as you can
确保客人在行政酒廊提出的要求得到及时有效的处理。记住客人的姓名、房号和对食物的喜好并尽可能地称呼客人姓名
Ensuring all operating equipments and facilities is maintained in proper working condition, bring up to CFO Manager/Front Office Manager’s attention if necessary. Ensuring all operating equipments and facilities to be handled in proper way
确保所有运营设备维护正常，若有异常向行政楼层经理及前厅部经理提出。确保所有运营设备正常运行
Ensuring all information files, reports, stocks is in set right place in order to ensuring efficient service providing
确保所有信息报告、文件放在正确的地方，以确保提供高效的服务
Always practicing to find most logical and efficient way/methods to complete tasks in shortest time
总是试图在最短时间内以最效率最逻辑的方式完成任务

上海世纪珀俪酒店位置优越，地处飞速发展的浦东新区新兴商业区中心地带，距浦东国际机场和陆家嘴金融区仅需40分钟和15分钟车程。紧邻的世纪公园是上海内环线内最大的城市绿地，从酒店信步即达。毗邻上海新国际博览中心、上海浦东展览馆、上海科技馆和东方艺术中心，交通便捷。此外，不仅酒店本身是进行商务及休闲活动的完美所在，同时也会为沪上观光、娱乐及休闲，提供极大的便利，令您处处尽享尊荣，拥有尽善尽美的上海之旅。PARKLINE CENTURY PARK HOTEL SHANGHAI is located in Pudong, the heart of the new business area of Shanghai. 40 minutes away from Pudong international airport and 15 minutes to Lujiazui Finance & Trade Zone. Century Park, the largest echo-city park of Shanghai, is only minutes from the hotel. Other attractions close to the hotel are Shanghai Science & Technology Museum, Shanghai New International Expo Centre, Shanghai Pudong Expo Centre and Oriental Art Centre. What's more, whether you are looking a place for business or leisure we are ideally located. A host of leisure venues and concierge-arranged tours are offered, adding additional enjoyment to your Shanghai stay.