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岗位职责
1、查看交班记录,了解上一班的移交事项,并负责处理;
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;
4、熟练总台各项专业业务和技能,搞好对客服务;
5、熟练掌握店内信息,提供准确的问讯服务;
6、负责为下榻酒店的宾客办理入住登记手续;
7、负责客房钥匙的管理和发放工作并严格遵守验证制度;
8、制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
2、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
诸暨耀江开元名都大酒店,坐落于风景如画的西施故里--诸暨市,是中国饭店集团20强之一的开元旅业集团在绍兴地区的又一力作,由中国旅游知名品牌之一的开元国际酒店管理公司全权管理。 作为诸暨市第一高楼,首家五星级酒店,依托开元酒店的良好品牌,旨在打造诸暨顶级商务酒店。酒店地理位置优越,坐落于新城区中心地带,毗邻诸暨新建的行政中心,距离杭州萧山国际机场60公里,距杭州西湖风景区1小时车程,距宁波仅2小时车程,交通极其便利。 酒店整体建筑面积近6.1万平方米,拥有豪华客房360套;中西式餐位1300余个;900平米的宴会大厅、400平米的多功能厅及5个中小型会议室能满足您一切会议所需;健身房、桑拿足浴、KTV、棋牌室等康娱设施一应俱全。 诸暨耀江开元名都大酒店,真诚关怀您的每一天! Yaojiang New Century Grand Hotel ZhuJi Introduction Yaojiang New Century Grand Hotel Zhuji is located at Zhuji which is Beauty Xishi’s hometown. It is another New Century hotel in Shaoxing charged by New Century Tourism Group which is one of China’s Top 20 Hotel Groups, managed by New Century International Hotel Management Co., LTD. As an marked building in Zhuji and another new hotel of New Century Tourism Group, hotel is prepared to construct as a top five-star commercial hotel in Zhuji. It is located at new city centre, adjacent to the new executive center, just 60 kilometers apart from Xiaoshan International airport, 1hour from the Hangzhou West-lake, 2 hours from Ningbo, the transportation is very convenient. The 360 rooms hotel occupies about 61,000 square meters , holding more than 1300 seats in Chinese、Western and Japanese Restaurant, 900 square meters banquet hall, 400 square meters conference rooms and five middle or small sized conference rooms to satisfy your all needs, also including Fitness centre, Sauna and Reflexology centre, KTV, the Chess and Card centre, and any other recreation equipments. Yaojiang New Century Grand Hotel ZhuJi ,enjoy the every day hospitality!