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岗位职责
1、 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。
2、 替宾客存取保管衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。
3、 迎接宾客,引导宾客到预订台位或宾客满意的台位。
4、 客满时,负责安排好后到的宾客,使宾客乐于等位。
5、 随时注意听取宾客的意见,及时向上级反映。
6、 随时注意在接待工作中的各种问题,及时向上级反映和协助处理。
7、 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。
8、 向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引宾客来餐厅就餐。
岗位要求
有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。
掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。
工作主动、热情、认真,责任心较强。
身体健康,仪表端庄。
诸暨耀江开元名都大酒店,坐落于风景如画的西施故里--诸暨市,是中国饭店集团20强之一的开元旅业集团在绍兴地区的又一力作,由中国旅游知名品牌之一的开元国际酒店管理公司全权管理。 作为诸暨市第一高楼,首家五星级酒店,依托开元酒店的良好品牌,旨在打造诸暨顶级商务酒店。酒店地理位置优越,坐落于新城区中心地带,毗邻诸暨新建的行政中心,距离杭州萧山国际机场60公里,距杭州西湖风景区1小时车程,距宁波仅2小时车程,交通极其便利。 酒店整体建筑面积近6.1万平方米,拥有豪华客房360套;中西式餐位1300余个;900平米的宴会大厅、400平米的多功能厅及5个中小型会议室能满足您一切会议所需;健身房、桑拿足浴、KTV、棋牌室等康娱设施一应俱全。 诸暨耀江开元名都大酒店,真诚关怀您的每一天! Yaojiang New Century Grand Hotel ZhuJi Introduction Yaojiang New Century Grand Hotel Zhuji is located at Zhuji which is Beauty Xishi’s hometown. It is another New Century hotel in Shaoxing charged by New Century Tourism Group which is one of China’s Top 20 Hotel Groups, managed by New Century International Hotel Management Co., LTD. As an marked building in Zhuji and another new hotel of New Century Tourism Group, hotel is prepared to construct as a top five-star commercial hotel in Zhuji. It is located at new city centre, adjacent to the new executive center, just 60 kilometers apart from Xiaoshan International airport, 1hour from the Hangzhou West-lake, 2 hours from Ningbo, the transportation is very convenient. The 360 rooms hotel occupies about 61,000 square meters , holding more than 1300 seats in Chinese、Western and Japanese Restaurant, 900 square meters banquet hall, 400 square meters conference rooms and five middle or small sized conference rooms to satisfy your all needs, also including Fitness centre, Sauna and Reflexology centre, KTV, the Chess and Card centre, and any other recreation equipments. Yaojiang New Century Grand Hotel ZhuJi ,enjoy the every day hospitality!