招聘ID11622 Floor Supervisor 楼层主管_重庆卓泰酒店管理有限公司雅诗特酒店招聘信息-最佳东方

· <Handle all complaints and requestsimmediately and tactfully. Make sure the guests are satisfied with the servicebefore they leave the hotel. Request assistance from the Exec. Housekeeper ifcomplaints and requests cannot be handled.>

<迅速巧妙地处理客人的投述和要求。确保客人离开酒店前对酒店提供的服务感到满意。如果无法妥善处理客人的投述和要求应请求行政管家的帮助。>

· < Directsupervisions of work of room attendants and assist in work when needed. Give briefing daily before they start work >

<直接为客房服务员提供指导并在需要时提供协助。每日工作开始前例行晨会。>

· < Reportthe status of rooms to the front office. Check on discrepancies with the F/O8:00am report.>

<通知前厅部当前房态。按照前厅部早上八点房态表检查差异房。>

· < Reportsimmediately sick and irregular guests to AEHK, EHK and Duty manager.>

<立即向行政副管家、行政管家和值班经理报告任何生病或不寻常的客人。>

· < Reportthe status of rooms to the front office. Check on discrepancies with the F/O8:00am report.>

<通知前厅部当前房态。按照前厅部早上八点房态表检查差异房。>

· < Check andWrite work orders for room’s maintenance. All rooms should be free of anymaintenance. Follow up on maintenance and see if it is done >

<检查并填写客房维修单以确保所有客房状态良好。跟进客房维修并确认是否已经完成。>

· < All lost& found items are to be sent to housekeeping office. Valuable items are tobe handed immediate to the Exec. Housekeeper >

<将所有失物送至客房部办公室。贵重物品应立即移交给行政管家。>

· < Inspectguestrooms, corridors and service areas on assigned floors. Ensure that allguest room's cleanliness is up to standard. Checks and reports any repairedproblems >

<检查负责楼层的客房、走廊和服务区。确保所有客房的清洁水平达到标准。检查并报告所有维修问题。>

· < Check allthe pantries ensure the pantry and linen shelves are clean and tidy, vacuumcleaner is emptied and clean.>

<检查所有工作间以确保工作间和布草架干净整洁，吸尘器干净无污物。>

· < Controland issue stock and take inventory to safe guard against pilferage andshortage. Responsible for the requisition of sundries supplies.>

<控制并发放客用品并进行盘点以避免失窃及短少。负责申领各种客用品。>

雅诗特大酒店由重庆卓泰酒店管理有限公司管理，位于重庆九龙坡区科园二路，地处重庆商业、金融、科技、美食、娱乐核心区域，邻重庆奥林匹克体育中心、重庆技术展览中心，交通便利。酒店客房装修典雅豪华，配备舒适卧具、独立温控系统、液晶电视及国际国内卫星频道、高速宽带上网、自选电影频道、专用办公桌等。酒店还为美食爱好者提供风格迥异的4个餐厅和1个大堂吧，给您带来视觉和味觉的美食享受。　充满艺术张力、幽雅精致的雅诗特酒店，将使您流连忘返。