• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 人性化管理
• 年终奖金
• 提供食宿
• 节日礼物

 
Duties and Responsibilities工作职责
·         Directs, supervises and coordinates the activities in Telecommunication department
·         指导、监督和协调电信部的活动
·         Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
·         开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务
·         Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
·         调查关于电信服务部及话务员和技术人员的投诉并采取相应措施
·         Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
·         制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施
·         Establishes and maintains effective employee relations
·         与员工建立并保持良好的工作关系
·         Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation
·         组织和召开由所有电信部工作人员参加的会议，以加强交流和保证业务的顺利进行
·         Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
·         对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好
·         Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
·         确保所有电信设备的维护均得到有效外包，并对其实施预防性维护
·         Maintains up to date list of all telecommunication equipment
·         更新列有所有电信设备的清单
·         Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
·         监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上
·         Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
·         就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决
·         Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
·         保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录
·         Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
·         保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照
·         Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
·         进行程控交换机数据库编程以及常规服务变更，以控制所有酒店内所有电话机的服务等级
·         Prepares and controls departmental budgeted
·         准备并控制部门预算
·         To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
·         参加由外单位组织的电信研讨会、产品知识讲座和演示。
·         Performs related duties and special projects as assigned
·         完成被分派的相关工作任务和特殊项目
·         Conducts shift briefings to ensure hotel activities and operational requirements are known
·         进行交接班说明工作，确定了解酒店活动和运营要求
·         Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration
·         在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为电话服务部员工准备高效的工作计划，安排节日和假日
·         Works with Superior and Human Resources on manpower planning and management needs
·         与上级领导和人力资源部一起进行人力规划和管理需求。
·         Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
·         与上级领导和财务总监一起编制和管理部门预算。
aCCOUNTABILITY责任范围
Number of employees supervised –
管理的员工
Direct    Telephone Operator
直接          电话接线员
Indirect      N/A
间接          无
                
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
·         N/A
·         无
            
Key Metrics –
主要绩效指标
·         Completion of assigned tasks
·         完成分配给的工作的情况
 
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)﹣
·         Matters pertaining to telecommunication section
·         与通讯部门相关的事宜
·         Within the authority as assigned for Hotel Band 7 role
·         酒店职位7级所拥有职权范围
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
·         Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·         拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·         Proficient in the use of Microsoft Office and Front Office System
·         熟练使用微软办公软件和前台系统
·         Problem solving and organizational abilities
·         具有解决问题和组织能力
 
Qualifications –
学历
·         Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
·         具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
 
Experience –
经验
·         1 years experience in front office / guest services / call centre or related discipline including supervisory experience, or an equivalent combination of education and experience. 
·         拥有1年前厅或宾客服务或电话总机工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

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