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Duties and Responsibilities
FINANCIAL RETURNS
·Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate
·Ensure the timely follow up and pursuit of business with customers and stakeholders in order to drive the highest levels of conversion
·Conduct and/or assist Sales team in customer negotiation process
·Conduct proposal negotiation process and assist Business Development team where necessary
·Handle contract signing process
·Update lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)
·Maintain effective control of Crowne Meetings Fulfillment Team expenses
OUR PEOPLE
·Team up with counterpart Crowne Meetings Events staff to deliver sector/customer specific services when appropriate
·Communicate to his/her superior any issues encountered and other relevant information
·Organise training sessions, daily briefings and other meetings as required
·Conduct periodic formal reviews with the Crowne Meetings Fulfillment team on their targets and goals
·Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team
·Recommend and/or initiate salary, disciplinary, or other staffing/human resource-related actions in accordance with hotel or company rules and policies
·Act as escalation point for clients and members of the Crowne Meetings Fulfillment Team when issues are not solved at a proper level
GUEST EXPERIENCE
·Process customer inquiry in accordance to specified service standards
·Develop and deliver relevant documentation to the customer (e.g. proposal, contract)
·Prepare and deliver site inspections, entertainment, familiarisations and other events for potential customers (when necessary); ensure all details of meetings and conventions are in compliance with hotel standards, including room set-ups, staging, lighting, audio-visual, traffic flow, menus, décor, entertainment, group room blocks, transportation, billing instructions and VIP services
RESPONSIBLE BUSINESS
·Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions
·Develop awareness and reputation of the hotel and the brand in the local community
北京临空皇冠假日酒店,由洲际酒店管理集团管理,地处天竺空港经济开发区,与中国国际展览中心(新馆)隔路相望,紧邻城铁15号线国展站和北京最大的高档别墅住宅区。酒店距离首都国际机场仅15分钟车程,并为客人提供免费的24小时机场巴士接送服务,每半小时一班(敬请拨打010-58108114提前预订)。驱车前往望京商务区只需20分钟,由机场高速驱车25分钟即可抵达北京繁华的商业中心。酒店设施高档、齐全,600间设计新颖的客房及套房为您提供“皇冠假日”水准的舒适享受。总面积达1700平米的宴会、会议场地以及能够容纳600人的户外花园,不仅适合承办大型商务会议、庆典活动,也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。“皇冠假日会务总监”及其团队一站式的专业服务,将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅,无论是本土客人还是国外来宾,无需远行,即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余,客人可以体验我们的酒吧、健身中心、室内恒温泳池及户外网球场等休闲娱乐设施,释放一天的压力与疲惫。 面试须知:邮件地址:hr-recruitment@cpairportbj.com面试时间:周一至周五10:00-16:00面试地点:酒店人力资源部面试需带资料:身份证原件、一张一寸彩色照片乘车路线:1.乘坐地铁15号线到国展站下,C口出,往南1000米左手边即是;2.东直门外乘坐公交850或943到顺义马连店站下车即是;3.东直门站乘坐916西在顺义马连店站下车即是;4.在顺义城区乘坐915路到马连店道口站下车即是。