招聘Front Office Manager-前厅部经理_北京临空皇冠假日酒店招聘信息-最佳东方

Essential Duties and Responsibilities

主要职责

· Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition

管理前厅部工作人员，以确保来宾被及时的礼貌接待并得到充分的注意和重视。

· Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

监督前厅部队伍，确保最高的入住率和平均房价，以实现收益最大化。

· Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition

监督前厅部，特别是客户关系人员，确保优悦会会员、常客和其它贵宾得到特别的关照和礼遇。

· Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program

促进店际销售及推销酒店内设施，依照散客市场计划监督前厅部人员的市场技巧。

· Maintain inter-departmental relationships to ensure seamless customer service

维护各部门之间的关系以确保对客服务畅通。

· Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained

承担保持外观标准的整体责任，确保家具和各种设备均保持外表清洁、运转良好并得到妥善维护。

· Schedule and regularly conducts routine inspections of areas under his/her control

计划并实施对所管区域的定期检查。

· Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

掌握信用政策和程序，并与财务部密切联系，以确保信用程序的全面执行。

· Know system recovery procedures

掌握系统复原程序。

· Interpret computer reports

分析电脑报告。

· Compile statistics for front office and provide reports relating to that area

为前厅部整编统计数字并提供与之相关的报告。

· Continually check the accuracy of room count

不断检查客房出租率的情况。

· Approve upgrades and special amenities

批准房间的免费升级及特殊的礼品。

· Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

保持部门员工的行为、装束、卫生、制服穿着、外表和仪态标准。

· Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information

每月召开综合性部门会议，内容包括对需要特别处理和提供详细信息的程序及活动的总结。

· Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information

向总经理或其的代表，以及其它部门负责人通报所有他们可能感兴趣的信息，如贵宾来店和离店的情况及其它相关信息。

· Maintain all procedures and adheres to them within the ICHG guidelines; in particular with emphasis on hotel credit policy.

在洲际酒店集团指导方针的框架内遵守工作程序，特别是要以酒店的信用制度为重点。

· In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc

与紧急事件小组协作，在得到相关授权后准备紧急程序以应对火灾、停电、炸弹威胁、暴风预警等紧急事件。

· Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日。

· Works with Human Resources on manpower planning and management needs

和人力资源部一起进行人力规划和管理需求。

· Works with Director of Finance in the preparation and management of the Department’s budget.

和财务总监一起编制和管理部门预算。

2. REQUIRED QUALIFICATIONS

资格

Required Skills –

技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Good writing skills

具有良好写作技能

· Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

· Problem solving, reasoning, motivating, organizational and training abilities

具有解决问题，推理，号召，组织和培训能力

· Strong Leadership skills in managing teams

在管理队伍中有具很强的领导技能

· Ability to manage complex relationships

管理复杂关系的能力

Experience –

经验

· 3 years of guest service / hotel experience with two years in a management capacity, or an equivalent combination of education and experience.

拥有3年酒店宾客服务工作经验，包括2年管理经验，或与此相当的教育和相关工作经验结合的背景

北京临空皇冠假日酒店，由洲际酒店管理集团管理，地处天竺空港经济开发区，与中国国际展览中心（新馆）隔路相望，紧邻城铁15号线国展站和北京最大的高档别墅住宅区。酒店距离首都国际机场仅15分钟车程，并为客人提供免费的24小时机场巴士接送服务，每半小时一班（敬请拨打010-58108114提前预订）。驱车前往望京商务区只需20分钟，由机场高速驱车25分钟即可抵达北京繁华的商业中心。酒店设施高档、齐全，600间设计新颖的客房及套房为您提供“皇冠假日”水准的舒适享受。总面积达1700平米的宴会、会议场地以及能够容纳600人的户外花园，不仅适合承办大型商务会议、庆典活动，也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。“皇冠假日会务总监”及其团队一站式的专业服务，将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅，无论是本土客人还是国外来宾，无需远行，即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余，客人可以体验我们的酒吧、健身中心、室内恒温泳池及户外网球场等休闲娱乐设施，释放一天的压力与疲惫。面试须知：邮件地址：hr-recruitment@cpairportbj.com面试时间：周一至周五10:00-16:00面试地点：酒店人力资源部面试需带资料：身份证原件、一张一寸彩色照片乘车路线：1.乘坐地铁15号线到国展站下，C口出，往南1000米左手边即是；2.东直门外乘坐公交850或943到顺义马连店站下车即是；3.东直门站乘坐916西在顺义马连店站下车即是；4.在顺义城区乘坐915路到马连店道口站下车即是。