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    职位:Reservation Clerk 预定员

  • 职位性质:全职
  • 工作地区:北京市
  • 招聘人数:2人
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:北京市
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:20-45
  • 计算机能力:不限
  • 语言要求:英语(一般)
  • 国际联号工作经历:不限
  • 薪资待遇:4千-5千
  • 职位有效期:2020-08-11至2020-10-10

岗位职责/职位描述

·        Sell the InterContinentalHotels Group products and services using up-selling and suggestive sellingtechniques
运用销售技巧和房间销售升级推广来销售洲际酒店集团产品和服务

·        Promote the Hotel’s (and IHGgenerally) products and services
促销酒店(与洲际酒店集团)产品和服务

·        Maintain a high level ofproduct and service knowledge about all IHG Hotels in your region
对酒店与洲际集团旗下酒店保持高水平的产品与服务知识

·        Prepare and execute actionplans which increase reservation sales and associated business
准备和执行提高预订销售和相关业务

·        Record and process reservationsmade by phone/fax/email
以电话/传真和邮件方式跟进和记录所有预订信息

·        Accept wait list reservations
接受等待预订

·        Process amendments toreservations such as extensions, early departures, etc
跟踪改正预订信息内容如房间延住或提前退房等

·        Manage “no show” reservationsby investigation and recording of same
以跟踪和记录来处理预定成功但是客人没有到店的情况

·        Record special billingarrangements for groups and conventions
记录特殊团队和会议帐单安排

·        Liaise with Front OfficeManager or Finance Manager for all reservations requiring credit approval
所有信用卡预订授权随时与前厅部经理和财务经理沟通

·        Maintain knowledge of specialrates/ offers/ promotions
对酒店特殊价格/推广活动随时进行补充

·        Monitor reservation levels andinform Managers of current and future occupancy rates
监控预订状况并向经理汇酒店出租率平均房价情况

·        Prepare reports as requested(eg to travel agents, business houses etc.
按要求准备报告(旅行社,商务散客)

·        Prepare reservation salesreports
准备预订部销售报告