• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 技能培训
• 员工生日礼物
• 人性化管理
• 哈佛课程
• 系统培训

职位描述：
• Under the general direction of the General Manager or delegate, and within the limits of established InterContinental Hotels Group and local hotel policies & procedures, directs all aspects of secretarial work in the hotel, maintains the executive office to IHG Presentation standards and maintains all matters relating to executive administration in a confidential, professional manner. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.
Demonstrates an understanding of competitors’ major strengths and weaknesses
• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
• Read and focus hotel business & related financial report
• Reports directly to and communicates with the General Manager on all administrative matters
• Maintains the utmost confidentiality and discretion when handling business affairs
• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate
• Supervises the work of the Executive Office staff (Secretaries, Receptionist, Messengers, Drivers)
• Day-to-day secretarial work to include typing, filing, faxes and telephone etc.
• Distribution of memos, letters and other information etc.
• Arranging internal / external appointments
• Handling reservation as requested, Translating incoming letters, documents, articles by request
• Storing and keeping all confidential information
• Taking minutes of Department Heads /Ex.Com meeting as requested
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain current Hotel information to be able to provide information to guests
• Implements procedures which enhance the guest experience 
• Be familiar with Risk Management 
• Be familiar with policy and procedure of Quality Audit and adhere to Brand Safety Standard. Accordingly follow up the Management Action Plan according to the result by IHG Audit Consultant 
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Be familiar with Green Engage and keep to update according to request
• Respond to the IHG Group “Responsible Business” called for, and actively attend community activities
 
职位资格和技能：
Required Skills
• 3 years of secretarial experience, or an equivalent combination of education and experience
• Proficient in the use of Microsoft Office
• Good communications and writing skills
• Tasks and Project Management
Qualifications
• Diploma in Business or Secretarial Study

    洲际酒店集团在全球100多个国家经营着6,000余家酒店，洲际酒店及度假村品牌就隶属于洲际酒店集团旗下。惠州洲际度假酒店位于苍翠繁茂的郊野山谷广东省惠州市横沥镇，是广东目前融合高尔夫与温泉于一体的超五星级顶尖度假酒店。酒店全域占地400英亩，设施齐全，更有400多年历史的92度温泉始源于此，酒店交通便利，临近惠州市区，距深圳机场仅90分钟车程，离香港120分钟车程。酒店拥有200间豪华舒适的行政客房及20栋别墅，中、西餐厅，大堂酒吧，7间多功能会议室，康体中心，儿童俱乐部，还有宁静的湖泊，国际标准的18洞高尔夫球场，洲际水疗（SPA）及天然温泉。加入我们的团队之后，您还将享有这家成功的全球酒店集团带来的众多机遇。    何不选择加入我们，在工作中尽炫自我？访问下列网址，立即了解更多有关加入我们团队的信息        www.ihgjobs.cn /www.ihgjobs.hk / www.ihgjobs.tw