- 服务热线：400-826-0101 (9:00-18:00)
- 杭州总部：0571-88866108 (9:00-18:00)
1. GENERAL DUTIES:
i. To be responsible for all guest servicesactivities in the Front Desk and provides supervision, direction and leadershipin the Front Desk in accordance with objectives, performance and qualitystandard established by Sofitel Shanghai Sheshan Oriental.
2. MAJOR RESPONSIBILITIES:
i. Be concerned with staff discipline and staffperformance and help to develop skills for all staff within the section.
ii. Review staff roster at commencement of shift toensure best staff deployment and maximum efficiency.
iii. Ensure that he is aware of all events during theprevious shift by going through the AM’s Logbook upon arrival.
iv. Maintain a detail record of all incidents (guestor employee) all finding and other relevant items to the events in the Logbook.Where discretion is required, reports directly to Duty Manager who on duty.
v. Maintains record of guest feedback and takesremedial action to resolve problems.
vi. Coordinates and cooperates with all otheroperating department and must have strong relationship and interaction with allhotel guest, visitors and members of the local community.
vii. Responsible for adhering to Sofitel ShanghaiSheshan Oriental staff rules and regulations as detailed in Sofitel ShanghaiSheshan Oriental Shanghai’s staff handbook
3. COMMERCIAL RESPONSIBILITIES:
i. Ensure the attainment of occupancy, ATR andrevenue targets so as to achieve maximum room yield.
ii. Maximize every opportunity to increase revenue.
iii. Ensure that all staff who on duty is aware ofcurrent rate structure.
iv. Ensures all Front Office personnel are aware dailyon the availability of rooms.
4. HUMAN RESOURCES RESPONSIBILITIES:
i. Provide assistance and feedback for PerformanceAppraisals of Front Desk employees in coordination with Duty Manager.
ii. Ensures all staffs is always properly wellgroomed by maintain standards conduct.
5. HEALTH, SAFETY AND HYGIENEResponsibilities/Duties
· Safety. Ensure safeworking practices.
· Adhere to the safetyprocedures.
· Full knowledge ofemergency procedures.
· Always check onequipment, steam pipes, lint, etc.
· Health and Hygiene.
· Make sure all equipmentand area are cleaned.
· Ensure compliance togrooming standards as documented in Employee Handbook.
Surrounded by lush gardens and blue lagoons, wih striking visual abiance and classical Mediterranean Architecture, Sofitel Shanghai Sheshan Oriental is a subtle blend of traditional Chinese Fengshui and French contemporary style. The resort's natural surroundings with palm trees and colourful flowers trimming the edges of the 4,400 square-metre outdoor swimming pool; blue water cascade over rocks, through canals and under bridges before reading an idyllic man-made brach. The magnifique hotel is perfect for both leisure and business travellers.葱翠的园林点缀着碧蓝的湖水，上海东方佘山索菲特大酒店将中国传统的宁静、和谐与法式风情的优雅、浪漫完美结合。优雅的托斯卡纳建筑风格，环绕主楼西侧的4,400平方米室外泳池和人造沙滩，令人仿佛置身于充满异域风情的度假胜地。无论是度假生活、还是在商务旅行中都能尽情体味、探索、沉醉于自然的美丽。Located in Sheshan National Tourism Resort in the most dynamic city of Shanghai China, the hotel is 35 mintues from the city certre.酒店坐落于风景秀丽的佘山国家旅游度假区，酒店距离市中心仅35分钟车程。The Sofitel pillow menu and the exclusive Sofitel MyBed guarantee a perfect nights sleep. In addition to in-room essentials such as complimentary Internet broadband, Wifi, room amenities together with a choice of fashionable scents are just three of many luxurious touches. The sommelier compliments this dining experience with a wine tasting ritual of worldwide and local premium selected wines.酒店拥有豪华客房368间，其中套房53套，另有7栋独立园林别墅。客房分为三种装饰风格：地中海风情，中式风情和东南亚风情，均附带独立阳台、浪凡及爱马仕护理用品、专属香薰服务、免费高速宽带接入、索菲特枕头备选单、索菲特MyBed概念卧具等。每间客房均为您配备高速无限网络。7间风格迥异的餐厅与酒吧，融汇创新，为宾客提供精致的美食佳酿，缔造难忘的视觉、味觉盛宴。Life is Magnifique! Welcome to join our magnifique team!生活无限精彩！欢迎加入我们美妙绝伦的团队！