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1. GENERAL DUTIES:
i. To be responsible for all guest servicesactivities in the Front Desk and provides supervision, direction and leadershipin the Front Desk in accordance with objectives, performance and qualitystandard established by Sofitel Shanghai Sheshan Oriental.
2. MAJOR RESPONSIBILITIES:
i. Be concerned with staff discipline and staffperformance and help to develop skills for all staff within the section.
ii. Review staff roster at commencement of shift toensure best staff deployment and maximum efficiency.
iii. Ensure that he is aware of all events during theprevious shift by going through the AM’s Logbook upon arrival.
iv. Maintain a detail record of all incidents (guestor employee) all finding and other relevant items to the events in the Logbook.Where discretion is required, reports directly to Duty Manager who on duty.
v. Maintains record of guest feedback and takesremedial action to resolve problems.
vi. Coordinates and cooperates with all otheroperating department and must have strong relationship and interaction with allhotel guest, visitors and members of the local community.
vii. Responsible for adhering to Sofitel ShanghaiSheshan Oriental staff rules and regulations as detailed in Sofitel ShanghaiSheshan Oriental Shanghai’s staff handbook
3. COMMERCIAL RESPONSIBILITIES:
i. Ensure the attainment of occupancy, ATR andrevenue targets so as to achieve maximum room yield.
ii. Maximize every opportunity to increase revenue.
iii. Ensure that all staff who on duty is aware ofcurrent rate structure.
iv. Ensures all Front Office personnel are aware dailyon the availability of rooms.
4. HUMAN RESOURCES RESPONSIBILITIES:
i. Provide assistance and feedback for PerformanceAppraisals of Front Desk employees in coordination with Duty Manager.
ii. Ensures all staffs is always properly wellgroomed by maintain standards conduct.
5. HEALTH, SAFETY AND HYGIENEResponsibilities/Duties
· Safety. Ensure safeworking practices.
· Adhere to the safetyprocedures.
· Full knowledge ofemergency procedures.
· Always check onequipment, steam pipes, lint, etc.
· Health and Hygiene.
· Make sure all equipmentand area are cleaned.
· Ensure compliance togrooming standards as documented in Employee Handbook.