Food & Beverage Marketing and Guest relations Manager餐饮市场及客户关系经理
6千-8千
投递简历
发布于 01-28
Food & Beverage Marketing and Guest relations Manager餐饮市场及客户关系经理
6千-8千
上海-松江区 | 3年以上 | 大专 | 招1人
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职位描述

1.1  Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.

维持合适的销售、客人投诉、解决方案、人事及设备记录。

1.2   Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures.

投身于客人任何有关食物和服务等的投诉、要求或询问等,并及时的采取正确的措施。

1.3  Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.

制定有效率的员工关系并维持高效率并专业的道德规范及良好的态度对客人、客户及部门经理及员工。     

2.1  Assist the Food and Beverage Manager in drawing up the marketing plan annually. Keeps a record on former, existing, potential clients and a profile of each of them. Organizes regular sales visits in accordance to a predetermined plan.

协助餐饮部经理制定年度市场营销计划。对以前的、现有的、潜在的客户做好相应的个人资料记录。按照预定计划组织定期的销售拜访。

2.2 Maintain a F&B guest data base and use this to conduct regular sales calls in order to ensure guest satisfaction, promote F&B specials and maintain close guest contact.

维持餐饮每一个客人数据库, 并使用它进行定期的销售电话, 以确保客人满意, 推销餐饮特价和客人保持亲密的联系。 

2.3 Prepares a tentative monthly schedule to record all guest interactions and other related activities for the preceding month.  

准备一个暂定的月度时间表, 记录上一个月所有的客人互动和其他相关活动。

2.4  Presents a summary of  sales visits to the Director of Food and Beverage on a weekly basis

每周向餐饮总监提供销售拜访的摘要。

2.5 Records all daily guest interactions

记录所有日常与客人的交流

2.6  Provides ongoing sales direction to subordinate staff if any by implementing the joint call program and providing guidance and direction on the development and execution of customer interviews and action plans.

通过实施电话回访计划, 为下属员工提供持续的销售指导, 并为客户面谈和行动计划的制定和执行提   供指导和方向。

2.7 Submits production reports on his/her list of accounts on a monthly basis.

 每月提交一份他/她的帐户清单的产品报告。

2.8 Manage and obtain the business from the market place sufficiently to impact in a positive way the food and beverage outlets as well as provide leads for the banqueting and events department

从市场上充分地管理和获得业务, 以积极的方式影响餐饮网点, 为宴会和活动部门提供线索 

2.9  Daily briefing with Sales & Marketing

 参加市场销售部的日常例会

2.10 Conduct daily prospecting calls for new accounts, leads and potential

对新客户、潜在顾客和潜力进行每日探矿要求

2.11  Maintain a database of contacts

维护联系的人数据库

2.12  To attend the weekly BEO meeting together with the operational teams

 与运营团队一起参加每周BEO会议

2.13  To conduct post event follow-up through the post event questionnaire system

 通过事后调查问卷系统进行事后事件跟踪

2.14  Schedule weekly sales call activities and report on those carried out

 安排每周的销售拜访活动, 并报告执行情况

2.15  occupancy, reservation status, etc.

了解每日宴会预报,住房率,餐厅预定等基本信息

2.16    Attend the daily F&B briefing

参加每日的餐饮部例会。

2.17  Make frequent suggestions to Management in reference to improvement of general operation, F&B  promotions, cost control and profitability.

频繁的就总体操作、餐饮促销、成本控制及收益等提出建议。

2.18  Check the section e-mail box to gather the useful information.

查看部门邮箱,了解酒店相关信息

2.19  Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation with employees.

负责开展每日例会及每月沟通会议来与员工讨论所遇到的各种问题。

2.20  Be positive to communicate with the guests to check satisfaction & build tight relationship.

与客人进行积极的沟通交流,询问客人的满意度。

2.21  Attends to guest complaints, requests or inquiries regarding food and services and immediately   takes all required corrective measures.

投身于客人任何有关食物和服务等的投诉、要求或询问等,并及时的采取正确的措施。

2.22  Be familiar with changes and trends in the competition and the market place.

 熟悉市场上的变化及趋势和竞争等。

2.23  Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.

制定有效率的员工关系并维持高效率并专业的道德规范及良好的态度对客人、客户及部门经理及员工。

2.24  To build up & keep firm relationship with other department.

与外部门积极协作,积极沟通。

其他要求
国际联号工作经历:优先
语言能力:英语-良好 中国普通话-精通
计算机能力:良好
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公司地址
上海市松江区泗泾镇泗陈公路3388弄(近嘉淞南路)
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 私营.民营企业
    企业性质
Surrounded by lush gardens and blue lagoons, wih striking visual abiance and classical Mediterranean Architecture, Sofitel Shanghai Sheshan Oriental is a subtle blend of traditional Chinese Fengshui and French contemporary style. The resort's natural surroundings with palm trees and colourful flowers trimming the edges of the 4,400 square-metre outdoor swimming pool; blue water cascade over rocks, through canals and under bridges before reading an idyllic man-made brach. The magnifique hotel is perfect for both leisure and business travellers.葱翠的园林点缀着碧蓝的湖水,上海东方佘山索菲特大酒店将中国传统的宁静、和谐与法式风情的优雅、浪漫完美结合。优雅的托斯卡纳建筑风格,环绕主楼西侧的4,400平方米室外泳池和人造沙滩,令人仿佛置身于充满异域风情的度假胜地。无论是度假生活、还是在商务旅行中都能尽情体味、探索、沉醉于自然的美丽。Located in Sheshan National Tourism Resort in the most dynamic city of Shanghai China, the hotel is 35 mintues from the city certre.酒店坐落于风景秀丽的佘山国家旅游度假区,酒店距离市中心仅35分钟车程。The Sofitel pillow menu and the exclusive Sofitel MyBed guarantee a perfect nights sleep. In addition to in-room essentials such as complimentary Internet broadband, Wifi, room amenities together with a choice of fashionable scents are just three of many luxurious touches. The sommelier compliments this dining experience with a wine tasting ritual of worldwide and local premium selected wines.酒店拥有豪华客房368间,其中套房53套,另有7栋独立园林别墅。客房分为三种装饰风格:地中海风情,中式风情和东南亚风情,均附带独立阳台、浪凡及爱马仕护理用品、专属香薰服务、免费高速宽带接入、索菲特枕头备选单、索菲特MyBed概念卧具等。每间客房均为您配备高速无限网络。7间风格迥异的餐厅与酒吧,融汇创新,为宾客提供精致的美食佳酿,缔造难忘的视觉、味觉盛宴。Life is Magnifique! Welcome to join our magnifique team!生活无限精彩!欢迎加入我们美妙绝伦的团队!
上海市松江区泗泾镇泗陈公路3388弄(近嘉淞南路)
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