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•理管理前厅运作,员工招聘,激励和监督员工的培训,控制 服务质量, 确保顾客满意度。
•关注房间预订情况,及时更新系统相关信息,确保利润最大化 ,准备财务报表 。
•与客人和员工有效的沟通,提供明确指示,主持会议并传达相关信息。 •采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。
•熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。
•英语对话流利,有较强的协调管理能力,具有一定的销售能力。
•全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。
•Manages and motivates all front office personnel to include hiring, supervision, training, communicating objectives for the day, disciplining, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
•Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepares financial reports, including: rate and availability calendar.
•Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and / or attends meetings to obtain and disseminate pertinent information.
•Familiar with the management of front office, with a strong sense of work responsibility and professionalism.
•Fluent English conversation, strong coordination and management ability, and certain sales ability.
•Fully grasp the basic financial knowledge of front desk cash register, and be able to deal with the financial issues involved in daily service links.
Surrounded by lush gardens and blue lagoons, wih striking visual abiance and classical Mediterranean Architecture, Hotel Shanghai Sheshan Oriental - Handwritten Collection is a subtle blend of traditional Chinese Fengshui and French contemporary style. The resort\\\'s natural surroundings with palm trees and colourful flowers trimming the edges of the 4,400 square-metre outdoor swimming pool; blue water cascade over rocks, through canals and under bridges before reading an idyllic man-made brach. The magnifique hotel is perfect for both leisure and business travellers.葱翠的园林点缀着碧蓝的湖水,上海东方佘山翰悦阁酒店将中国传统的宁静、和谐与法式风情的优雅、浪漫完美结合。优雅的托斯卡纳建筑风格,环绕主楼西侧的4,400平方米室外泳池和人造沙滩,令人仿佛置身于充满异域风情的度假胜地。无论是度假生活、还是在商务旅行中都能尽情体味、探索、沉醉于自然的美丽。Located in Sheshan National Tourism Resort in the most dynamic city of Shanghai China, the hotel is 35 mintues from the city certre.酒店坐落于风景秀丽的佘山国家旅游度假区,酒店距离市中心仅35分钟车程。The Sofitel pillow menu and the exclusive Sofitel MyBed guarantee a perfect nights sleep. In addition to in-room essentials such as complimentary Internet broadband, Wifi, room amenities together with a choice of fashionable scents are just three of many luxurious touches. The sommelier compliments this dining experience with a wine tasting ritual of worldwide and local premium selected wines.酒店拥有豪华客房368间,其中套房53套,另有7栋独立园林别墅。客房分为三种装饰风格:地中海风情,中式风情和东南亚风情,均附带独立阳台、浪凡及爱马仕护理用品、专属香薰服务、免费高速宽带接入、索菲特枕头备选单、索菲特MyBed概念卧具等。每间客房均为您配备高速无限网络。7间风格迥异的餐厅与酒吧,融汇创新,为宾客提供精致的美食佳酿,缔造难忘的视觉、味觉盛宴。Life is Magnifique! Welcome to join our magnifique team!生活无限精彩!欢迎加入我们美妙绝伦的团队!