• 五险一金
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 免费班车
• 人性化管理
• 技能培训
• 节日礼物

 
i.      Answer all the calls and take messages.
接听所有电话和传达信息。
§  Answer the phones according to the settled phone-answering etiquette.
按建立的电话礼仪标准接电话。
 
§  Answers all telephone calls in a courteous and efficient manner.
礼貌有效地接听电话。
 
 
ii.     Is knowledgeable in all related procedures of the laundry and is well versed in any of the emergency policies.
           拥有足够的相关程序知识，并能够处理紧急程序。
§  Communicates with other department as required.
                根据工作需求与相关部门沟通。
§  Ensures that the messages received are acted upon promptly and correctly.
迅捷及时地处理信息。
 
iii.    Keeps the telephone logbook accurately to ensure that every call is recorded and followed up.
按实际情况填写电话记录，确保所有电话被详细记录并被督办。
§  Write down the caller and what he called on the record book.
                 记录电话在电话记录簿上。
§  Give messages to the sections concerned.
传达接到的信息至有关各部门。
§  The records contain: The call’s requirement/require for repairing/asking for laundry/room status update/change room/hurry to clean a room/information of group arrival and checking out/VIP information/information about delay in leaving/room discrepancy report.                 包括:客人要求/  设备维修要求/  洗衣要求/  房间状态更新/  换房/  赶房/ 团体到达和离店资料/  VIP资料/  延期离店资料/  房态不符报告。
§  All the above information is supposed to take down on the following notebooks respectively:<Phone Calls>, <Items Borrowed>, <Lost & Found>, <Pest-killing records>, <Xiaolingtong Delivered >, <Keys Sign In and Sign Out>, <Daily Rooms Discrepancy Reports>, <Guest Complaints and Stuff Misdoings>.
                    有必要资料准确清晰的记录以下报告和记事本上:《电话记录本》《客人借出物品记录本》《失物招领记录本》《杀虫控制本》《移 动电话的分发记录本》《总钥匙的签发签收记录》《每日矛盾房态报告》《客人投诉及员工过失记录本》。
 
iv.   Be in charge of the daily amenities and VIP items’ replenishment, and applying for spare amenities from the hotel storehouse every week.
负责每日客用品及贵宾用品的补充，负责每周由总仓领用客用品存量。
§  Get readies the next day’s amenities, cleaner, duster cloths and so on.
每日为员工准备第二日客用品、清洁用品、抹布等。
§  Prepare for the items as greeting VIPs.
                根据要求准备VIP接待所需用品。
 
v.    Deal with papers and Lost & Found.
文件和失物招领处理。
§  Deal with simple papers and file them.
处理简单文件和归档。
§  Filing the daily reports and shifts schedule in sequence.
                 把每日报告和排班表按次序归档。
§  Keep both the records and the Lost & Found goods well. Follow up the enquiries and delivery of the goods.
正确记录和保管失物招领物品，并跟进失物招领的查询、发放。
 
vi.   Follow up the emergent things.
跟进特殊事宜。
§  Report to the EH or AEH any special or emergent things.
向行政管家或助理行政管家报告任何发生的特别的或紧急的事件。
§  Report to the EH or AEH the guests’ complaints or the existing problems. Take down the detailed records.
向行政管家或助理行政管家报告客人的投诉或所有问题，并作详细记录。
 
§  Put down all the required work on the notebook.
记录所有要求完成的事项在记事本上。
 
vii.  Keep the working area clean and in order.
保持工作区域的清洁。
§  Mopping or sweeping to keep the offices in order.
                保持整个客房部办公室井然有序。
 
viii.Performs other duties as assigned by management.
随时完成其他被分配的工作。
§  Do what the floor leaders or AEH assigns.
                 完成楼层服务主管或助理管家分派的其他的责任或任务。
§  After training, be able to help floor or PA associates.
                受到培训并能协助客房服务员或PA服务员工作。
§  Maintains paperwork of the department e.g. filing, handling of production reports etc.
处理部门的文书工作，例如：填写解决生产力报告。
 
ix.   Hotel’s objections, duty pledges and values.
饭店的目标、使命宣言和价值观。
§  Offer correct and appropriate information to guests.
提供准确适当的信息给客人。
§  Promptly and efficiently meet requirements from the guests.
及时高效地处理客人的要求。
§  Have an idea of the hotel’s objections, duty pledges and values, to which is to dedicate yourself.
了解明白并致力于饭店的目标、使命宣言和价值观。
 
x.     HEALTH, SAFETY AND HYGIENE Responsibilities/Duties 
           健康、安全和卫生方面的职责
§    Safety. Ensure safe working practices.
安全。确保安全工作。
§  Adhere to the safety procedures.
坚持安全工作程序。
§  Full knowledge of emergency procedures.
在紧急事件处理程序上有丰富的知识。
§  Always check on equipment, steam pipes, lint, etc.
经常检查设备。
§    Health and Hygiene.  健康卫生
§  Make sure all equipment and area are cleaned.
确保所有设备和工区的清洁。
§  Ensure compliance to grooming standards as documented in Employee Handbook.
确保遵守员工手册中仪容仪表的要求。

Surrounded by lush gardens and blue lagoons, wih striking visual abiance and classical Mediterranean Architecture, Hotel Shanghai Sheshan Oriental - Handwritten Collection is a subtle blend of traditional Chinese Fengshui and French contemporary style. The resort\\\'s natural surroundings with palm trees and colourful flowers trimming the edges of the 4,400 square-metre outdoor swimming pool; blue water cascade over rocks, through canals and under bridges before reading an idyllic man-made brach. The magnifique hotel is perfect for both leisure and business travellers.葱翠的园林点缀着碧蓝的湖水，上海东方佘山翰悦阁酒店将中国传统的宁静、和谐与法式风情的优雅、浪漫完美结合。优雅的托斯卡纳建筑风格，环绕主楼西侧的4,400平方米室外泳池和人造沙滩，令人仿佛置身于充满异域风情的度假胜地。无论是度假生活、还是在商务旅行中都能尽情体味、探索、沉醉于自然的美丽。Located in Sheshan National Tourism Resort in the most dynamic city of Shanghai China, the hotel is 35 mintues from the city certre.酒店坐落于风景秀丽的佘山国家旅游度假区，酒店距离市中心仅35分钟车程。The Sofitel pillow menu and the exclusive Sofitel MyBed guarantee a perfect nights sleep. In addition to in-room essentials such as complimentary Internet broadband, Wifi, room amenities together with a choice of fashionable scents are just three of many luxurious touches. The sommelier compliments this dining experience with a wine tasting ritual of worldwide and local premium selected wines.酒店拥有豪华客房368间，其中套房53套，另有7栋独立园林别墅。客房分为三种装饰风格：地中海风情，中式风情和东南亚风情，均附带独立阳台、浪凡及爱马仕护理用品、专属香薰服务、免费高速宽带接入、索菲特枕头备选单、索菲特MyBed概念卧具等。每间客房均为您配备高速无限网络。7间风格迥异的餐厅与酒吧，融汇创新，为宾客提供精致的美食佳酿，缔造难忘的视觉、味觉盛宴。Life is Magnifique! Welcome to join our magnifique team!生活无限精彩！欢迎加入我们美妙绝伦的团队！