招聘AR Coordinator_洲际酒店集团招聘信息-最佳东方

SCOPE

To provide customer service and maintenance of assigned customer accounts, ensure that all daily/monthly duties and responsibilities are carried out.

Reporting and analysis of allocated accounts provided to AR Officer and all queries actioned and resolved.

PRIMARY RESPONSIBILITIES

Daily Tasks:

• Getting the Payment Details from hotels.

• Issuing Fapiao to customers upon receiving payments

• Preparing A/R aging and comments of outstanding dues for assigned region.

• Following up all overdue invoices with customers and relevant corporate teams.

• Record conversations against customer account

• Perform account maintenance (payment matching, write-offs) to ensure only open items appear on customer statements

• Resolve customer account enquiries

• Follow-up on outstanding WHT receipts

• Correspondence with hotels on incorrect invoices

• Go between internally with functions to correct invoices

Monthly Tasks

• Ensure assigned customer accounts are reconciled and ready for issue of statement

• Prepare statements for issue to assigned accounts

• Prepare monthly report showing status of accounts for credit meeting

• Complete other responsibilities as assigned

RELATIONSHIPS

Internal: Collectors/Business Support

External: Hotels

• Liaise with General Manager/hotel on billing/cash receipt discrepancies

• Resolve queries re accounts billed/cash amounts allocated to invoices on account

• Provide information as required to hotel to ensure open items remain within credit terms

QUALIFICATIONS

Education: Diploma above

Experience: It would be preferable to have experience in the following:

• Multicurrency environment

• Hotel environment

Other/Attributes: Strong communication skills, negotiating skills, analytical skills, cultural sensitivity, strong team player.

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