招聘SALES EFFECTIVENESS FULFILLMENT COORDINATOR_洲际酒店集团招聘信息-最佳东方

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURN

• Transacting Group and Meeting Sales Leads interacting with customers and hotels in aiming for the group conversion with revenue which could assist sales office to achieve the group targets

GUEST EXPERIENCE

• Develops and delivers the relevant and appropriate documentation to the customer and hotel

• Ensures the timely follow up and pursuit of business with customers and stakeholders in order to drive the highest levels of conversion

RESPONSIBLE BUSINESS

• Fulfills and where possible exceeds customer expectations in the conversion of their enquiries in to an IHG branded hotel with a focus on generating the best levels of revenue

• Where first choice property may not be available, cross sell the customer to another IHG branded property

• Ensures accurate and timely capture of pertinent data in to the required sales systems

• Ensures accurate and timely communication of the status and pertinent information of potential bookings to initiator and recipient hotel

• Build and maintain relationships with Key Stakeholders, clients, and properties.

ACCOUNTABILITY

• Revenue Generation

• Lead Conversion

• Customer Satisfaction

• Key Performance Objectives set annually (as per IHG policy)

QUALIFICATIONS AND REQUIREMENTS

Technical skills and Knowledge

• Demonstrated ability to determine what is required and take action and responsibility to deliver it. Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.

• Must have established organization skills required to maintain electronic and paper filing systems

• Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.

• Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports

• Verbal and written fluency in at least two languages of the region as appropriate

Education

• Degree level education Experience –

• At least two (2) years of business experience in a Call Center/Hotel Guest Relations/Hotel Sales environment, systems, terminology and processes.

洲际酒店集团是全球首屈一指的酒店服务集团，成立於1946年，是目前全球最大及网路分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。同时洲际酒店集团也是世界上客房拥有量最大（高达540,000间）、跨国经营范围最广，分布将近100个国家。在中国，世界知名洲际酒店集团提供您北京、上海、重庆、沈阳、厦门、香港…等大城市一流酒店住宿体验，不论您的出发地点是那里，不论您的需求是什麽，洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。洲际酒店集团（InterContinental Hotels Group）洲际集团成立于1946年，是目前全球最大及网络分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。同时洲际酒店集团也是世界上客房拥有量最大（高达540,000间）、跨国经营范围最广，分布将近100个国家，并且在中国接管酒店最多的超级酒店集团。包括中国大陆25个省、区、市。 CTIN台湾旅游联盟与世界知名洲际酒店集团合作，提供您北京、上海、重庆、沈阳、厦门、香港…等大城市一流酒店住宿体验，其中香港洲际酒店更被票选为亚洲最佳商务酒店，最佳香港景观之一。不论您的出发地点是那里，不论您的需求是什么，洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。 InterContinental Hotels Group PLC (IHG) is the world’s most global hotel company and the largest by number of rooms. The Group has over 3,650 owned, leased, managed and franchised hotels and 540,000 guest rooms across nearly 100 countries and territories.