• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 领导好
• 年度旅游

ROLE DESTRIPTION
•	Serve as a key member of Global Sales Operations Team by serving as a subject matter expert on process improvement, as an operational representative on cross-functional initiatives, and as an expert on overarching corporate account management principles.
•	Provides support to all hotels and clients in Greater China region by fulfilling corporate account requests and managing the end-to-end inquiry handling process. 
•	Responsible in the English translation of corporate accounts submitted in Chinese and pinyin.
•	Manage and process Corporate Accounts for Locally Negotiated Rates, Key Negotiated Rates, Global Sales Programs such as Corporate Gold, IHG Business Edge, and Business Advantage in IHG Javelin, Guest Reservation System and IHG Channel Mapping Tool.
•	Manage, Activate and Modify Scope parameters for Global Sales Programs such as Corporate Gold, IHG Business Edge, Business Advantage, Affinity Programs, NSO (National Sales Office), TMC (Travel Management Companies), Airline Transport Crew, Luxury and Lifestyle Accounts, Unique Rates and packages in Guest Reservation System and IHG Javelin.
•	Manage rate loading for IHG Owners Association Program in Guest Reservation System.
•	Manage and process Rate Access Code in the Global Distribution Systems (such as Sabre, Amadeus, Worldspan and Apollo/Galileo via Lanyon application), Dhisco Application, IHG Javelin and IHG Channel Mapping Tool.
•	Activate Rate Categories for Corporate Sales Programs, Special Unique Rates and Luxury and Lifestyle at the Hotel Level.
•	Update general rate description for Luxury and Lifestyle accounts at the hotel level.
•	Associate rate access codes and open/restrict viewership to all brands in the GDS and Dhisco.
•	Manage opening of GDS viewership to all newly acquired IHG brands.
•	Facilitate PCC (Pseudo City Code) loading and restriction in the GDS for luxury and lifestyle accounts
•	Act as Team Lead (rotating weekly per shift) and handle escalations and inquiries sent directly in the Global Corporate Accounts Mailbox.
•	Analyze concerns regarding GDS, GRS, Channel Mapping Tool and Production Source via IHG Javelin.
•	Participate in systems training and provide feedback on process enhancements.
•	Serve as a key liaison with other cross-functional teams to assist with operationalization efforts that will continuously remove blockers for global salesforce. 
•	Help lead the timely resolution of ad hoc internal and external queries from stakeholders
•	Prepare effective presentations, reports, and/or general documents for key projects.
•	Assist with the optimization of processes through ongoing analysis of relevant metrics and trends. 
•	Proactively seek new ways to improve existing processes by collaborating with regional sales operations counterparts in other regions, Global Technology contacts, and other operational support teams in order to evaluate and introduce best operational practices. 

QUALIFICATIONS:
Education: 
•	Associates Degree or an equivalent combination of education and/or experience is required.

Experience: 
•	Demonstrated proficiency and understanding in multiple disciplines/processes related to the position. Preferably has work related experience in managing operational processes, hotel front desk and reservations, GDS, customer service and travel industry.

Technical Skills and Knowledge
•	Verbal and written fluency in Mandarin/standard Chinese and English.  Strong written and verbal communication skills.
•	Must be able to read and translate corporate account requests submitted in Chinese and pinyin.
•	Strong sense of initiative, ability to meet deadlines, deliver on commitments, manage and complete multiple tasks and projects as required.
•	Enthusiasm for analyzing business trends and performance.
•	Knowledge of hotel and/or sales operations (preferred but not mandatory). 
•	Knowledge of the Company’s infrastructure and systems (preferred but not mandatory).
•	Working knowledge of Microsoft Office suite, specifically Microsoft Excel.
•	Ability to work with minimal supervision.
•	Ability to problem solve and think logically. 
•	Demonstrates strong time-management skills.
•	Demonstrates understanding of Quality control and assurance guidelines.
•	Demonstrates proficiency in recognizing and resolving problems or inconsistencies in transactions and workflow processes.
•	Demonstrates knowledge of metrics to include: 
o	relationships between service level agreement.
o	adherence to schedule, non-phone activities basic principles and metrics related to performance and efficiency.
•	Demonstrates experience in executing small to mid-scale projects.
•	Fundamental knowledge of IHG Javelin, Global Distribution Systems and Guest Reservation System.

洲际酒店集团是全球首屈一指的酒店服务集团，成立於1946年，是目前全球最大及网路分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。
同时洲际酒店集团也是世界上客房拥有量最大（高达540,000间）、跨国经营范围最广，分布将近100个国家。在中国，世界知名洲际酒店集团提供您北京、上海、重庆、沈阳、厦门、香港…等大城市一流酒店住宿体验，不论您的出发地点是那里，不论您的需求是什麽，洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。

  洲际酒店集团（InterContinental Hotels Group） 
  洲际集团成立于1946年，是目前全球最大及网络分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。同时洲际酒店集团也是世界上客房拥有量最大（高达540,000间）、跨国经营范围最广，分布将近100个国家，并且在中国接管酒店最多的超级酒店集团。包括中国大陆25个省、区、市。
CTIN台湾旅游联盟与世界知名洲际酒店集团合作，提供您北京、上海、重庆、沈阳、厦门、香港…等大城市一流酒店住宿体验，其中香港洲际酒店更被票选为亚洲最佳商务酒店，最佳香港景观之一。不论您的出发地点是那里，不论您的需求是什么，洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。 
  
  InterContinental Hotels Group PLC (IHG) is the world’s most global hotel company and the largest by number of rooms. The Group has over 3,650 owned, leased, managed and franchised hotels and 540,000 guest rooms across nearly 100 countries and territories.