招聘培训经理 - 国家会展中心上海洲际酒店 Training Manager - InterContinental Shanghai Hongqiao NECC-110201

What is the job?

As training manager, you’ll make sure our employees are enabled and empowered through HR training programmes in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.

Your day to day

People

Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
Educate and train managers to foster productivity and enhance performance
Welcome and conduct new team member orientation
Oversee maintenance of accurate and up-to-date training files and records for all employees
Build great relations with outside contacts

Financial

Help create the training budget and control expenses
Monitor staffing to manage costs

Guest Experience

Develop creative ways to inspire and motivate team members to provide guests with a unique experience
Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
Conduct annual HR standards self-audit
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
Accountabilities
This is typically the training professional in a hotel. May supervise coordinator(s) in a larger hotel

What we need from you

•Bachelor degree & above education background.

•5-8 years’ related experience in Human Resources, or an equivalent combination of education and experience.

•Familiar with luxury brand training framework.

•Good at English communication

#LI-IZ1

洲际酒店集团是全球首屈一指的酒店服务集团，成立於1946年，是目前全球最大及网路分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。同时洲际酒店集团也是世界上客房拥有量最大（高达540,000间）、跨国经营范围最广，分布将近100个国家。在中国，世界知名洲际酒店集团提供您北京、上海、重庆、沈阳、厦门、香港…等大城市一流酒店住宿体验，不论您的出发地点是那里，不论您的需求是什麽，洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。洲际酒店集团（InterContinental Hotels Group）洲际集团成立于1946年，是目前全球最大及网络分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。同时洲际酒店集团也是世界上客房拥有量最大（高达540,000间）、跨国经营范围最广，分布将近100个国家，并且在中国接管酒店最多的超级酒店集团。包括中国大陆25个省、区、市。 CTIN台湾旅游联盟与世界知名洲际酒店集团合作，提供您北京、上海、重庆、沈阳、厦门、香港…等大城市一流酒店住宿体验，其中香港洲际酒店更被票选为亚洲最佳商务酒店，最佳香港景观之一。不论您的出发地点是那里，不论您的需求是什么，洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。 InterContinental Hotels Group PLC (IHG) is the world’s most global hotel company and the largest by number of rooms. The Group has over 3,650 owned, leased, managed and franchised hotels and 540,000 guest rooms across nearly 100 countries and territories.