招聘人力资源总监-杭州大会展中心假日酒店_洲际酒店集团招聘信息-最佳东方

What is the job?

As Director of HumanResources, you'll drive HR and initiatives such as hiring, employment,compensation, benefits, employee relations and training programmes, to ensurecompliance for hotel team members. You’ll also promote a positive team culturewhilst ensuring colleagues deliver a guest experience that is unique and bringsthe brand to life. You'll also coach the General Manager and leadership team onall people-related issues. 

Your day to day

People

•Create programmesto foster a positive work environment for all employees. Support and administeran annual team member satisfaction survey

•Educate and trainmanagers on HR disciplines to foster productivity and enhanceperformance

•Welcome and conductnew team member orientation

•Oversee maintenanceof accurate and up-to-date personnel files and records for all employees

•Ensure hiringstandards and applicable laws and regulations are followed

•Build great relationswith outside contacts

•Plan and assignwork of the Human Resources staff. Recommend and/or initiate salary,disciplinary, or other staffing/human resources-related actions in accordancewith hotel or company rules and policies.

Financial

•Help create andwork within the HR budget.  

•Monitor staffingand labour standards to manage costs

•Mitigate financialrisks associated with employee relations issues 

•Identify andanalyse local compensation and benefits practices to ensure financialcompetitiveness

Guest Experience

•Develop creativeways to inspire and motivate team members to provide guests with a uniqueexperience

•Make time tointeract with guests to hear feedback and build relationships to understand howteam members can increase guest satisfaction

•Work withdepartment managers to develop initiatives to reach service standards and drivecontinuous improvement in the guest experience.

ResponsibleBusiness

•Develop awarenessand reputation of the hotel and the brand in the local community and promoteteam member involvement in local community 

•Ensure compliancewith relevant employment laws and hotel or company policies andprocedures

•Research andinvestigate all workplace issues to discover facts, identify potential risks tothe hotel or company, and facilitate resolution through your employee relationsprogrammes

•Collect andmaintain data from exit interviews, turnover statistics, absenteeism reports toidentify trends, training needs, and supervisory issues

•In a unionenvironment, may manage labour relations and represent the hotel in grievances,mediations, arbitrations and contract negotiation 

•Other ad-hoc duties– unexpected moments when we have to pull together to get atask done

Accountabilities

This is the top HRrole in a large, luxury, resort, or major flagship hotel with extensivefacilities and services, a number of major outlets, and catering andconvention facilities. Typically manages HR colleagues and admin team.

What we need fromyou

•Bachelor's degree /higher education qualification / equivalent  

•8 years'related experience in HR 

•Some supervisoryexperience also preferred 

•Professional HRdesignation preferred

•Ability to maintainconfidentiality to the extent possible in all HR related matters

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