Luxury Loyalty Program Manager (Support Center)
3万-5万
投递简历
发布于 09-23
Luxury Loyalty Program Manager (Support Center)
3万-5万
上海 | 8年以上 | 本科 | 招1人
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职位描述

Role Purpose

Manage and implement IHG well knowing Ambassador program and IHG One rewards program in Greater China.

 

Key Accountabilities

•    Collaborate closely with IHG GC ops team to identify, assess, and execute the relevant loyalty plans, in collaboration with global loyalty team, regional marketing, and commercial teams to achieve loyalty winning metrics target.
•    Manage internal communications with key internal stakeholders (corporate teams, hotel ops leaders) 
•    Responsible for loyalty program performance, including loyalty contribution, acquisition, q-revenue, loyalty recognition
•    Responsible for luxury loyalty program performance, including new ambassador member acquisition and activation. Luxury loyalty contribution… 
•    Hotel engagement & relationship building
•    Hotel loyalty culture building
•    Manage annual budget, expenditure and phasing to constantly achieve enhanced cost effectiveness & product value

 

Key Skills & Experiences

Education 
•    Bachelor’s or Master’s Degree in a relevant field of work or an equivalent combination of education and work related experience.


Experience 
•    3+ years’ experience with solid record in loyalty at a multinational company with a large brand
•    Experience in loyalty marketing, program ops and delivery.
•    Background and skillset to manage complex initiatives from start to finish with cross-functional teams and partners
•    Extensive experience with negotiations and technical acumen to define the joint strategy for programs delivery.
•    Analytic skillset


Technical Skills and Knowledge
•    Exceptional networking, relationship building skills
•    Strong business acumen and result orientation mindset
•    Working knowledge of loyalty programs, Hotel rooms function background is a plus 
•    Budget planning/management 
•    Strong data analysis skills 
•    Fluent in English and Mandarin-Chinese in both writing and speaking.

Personal Capabilities
•    Demonstrated close sense of follow-up and urgency to deliver
•    Demonstrated communication skills including ability to present to certain levels of the organization and influence and persuade key stakeholders.
•    Team player with strong drive and willing to take a leadership role in driving initiatives, working effectively across organizations, and creating unique approaches to developing new revenue opportunities
•    Commercial awareness to maximize program return
•    Preferably, demonstrated success in working with a geographically-dispersed team and cross-functional teams.
•    Excellent communication and interpersonal skills with ability to achieve results in a matrix environment

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
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  • 酒店业--国际高端酒店/5星级
    行业
  • 2000人以上
    规模
  • 外商独资.外企办事处
    企业性质
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同时洲际酒店集团也是世界上客房拥有量最大(高达540,000间)、跨国经营范围最广,分布将近100个国家。在中国,世界知名洲际酒店集团提供您北京、上海、重庆、沈阳、厦门、香港…等大城市一流酒店住宿体验,不论您的出发地点是那里,不论您的需求是什麽,洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。

  洲际酒店集团(InterContinental Hotels Group) 
  洲际集团成立于1946年,是目前全球最大及网络分布最广的专业酒店管理集团,拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。同时洲际酒店集团也是世界上客房拥有量最大(高达540,000间)、跨国经营范围最广,分布将近100个国家,并且在中国接管酒店最多的超级酒店集团。包括中国大陆25个省、区、市。
CTIN台湾旅游联盟与世界知名洲际酒店集团合作,提供您北京、上海、重庆、沈阳、厦门、香港…等大城市一流酒店住宿体验,其中香港洲际酒店更被票选为亚洲最佳商务酒店,最佳香港景观之一。不论您的出发地点是那里,不论您的需求是什么,洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。 
  
  InterContinental Hotels Group PLC (IHG) is the world’s most global hotel company and the largest by number of rooms. The Group has over 3,650 owned, leased, managed and franchised hotels and 540,000 guest rooms across nearly 100 countries and territories. 
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