• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 领导好
• 年度旅游

IHGis seeking experienced customer service individuals to join the RFP CustomerSupport Team. The team’s primary responsibility is to respond to RFPs withaccuracy and in a timely manner. Each specialist will be consult with a portfolioof hotels to support during the RFP process and key elements of the corporatetravel segment. The CRFP specialist is also expected to work with variousbusiness units to collect information needed to reply to the RFP and collaboratewith members across the organization to handle more complex requests forproposal. Individuals on this team must be adept at using systems, analyze datato provide performance insights, understand and follow Standard OperatingProcedures, manage multiple RFPs in various stages of the process, and thrivein a fast-paced environment with multiple stakeholders representing all linesof business. The ideal candidate will be a detail-oriented team player able todeliver extraordinary customer service via all channels of communicationincluding telephone, email, and in person.
Essential Duties and Responsibilities – (KeyActivities)
·       The position requiresan individual with proven customer support experience. Excellent communicationskills are required, including superior phone contact handling skills and activelistening.
·       The incumbent must havestrong customer orientation and adaptability, with the expertise to respond todifferent types of personalities appropriately, and the resilience to deal withoccasional stressful or urgent situations.
·       The ability to multi-task,prioritize and manage time effectively are essential for this role.
·       Computer skills includingability to quickly learn and become proficient at new systems and processes,along with basic business office skills. etc. is important as negotiations occuracross multiple systems.
·       Ability to read andfollow standard operating procedures are required.
·       Ability to handleescalation protocol, tracking and meet or beat all defined SLAs.
·       Ability to articulateand trouble shoot problems as well as facilitate conversations to resolveissues.
·       Ability to fostercollaboration amongst varies business units and pull together cross-functionalteams to address non-standard / complex RFP responses.
·       Ability to effectivelyuse conflict resolution strategies to diffuse situations and work towardsresolution.
2.  REQUIREDQUALIFICATIONS
Education –
Combinationof education and/ or work related experience. 
Experience –
3+ years of CustomerService experience required. Hospitality Industry experience is preferred but notrequired. Proficient in Microsoft Excel, Outlook, Word, PPT.

洲际酒店集团是全球首屈一指的酒店服务集团，成立於1946年，是目前全球最大及网路分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。
同时洲际酒店集团也是世界上客房拥有量最大（高达540,000间）、跨国经营范围最广，分布将近100个国家。在中国，世界知名洲际酒店集团提供您北京、上海、重庆、沈阳、厦门、香港…等大城市一流酒店住宿体验，不论您的出发地点是那里，不论您的需求是什麽，洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。

  洲际酒店集团（InterContinental Hotels Group） 
  洲际集团成立于1946年，是目前全球最大及网络分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。同时洲际酒店集团也是世界上客房拥有量最大（高达540,000间）、跨国经营范围最广，分布将近100个国家，并且在中国接管酒店最多的超级酒店集团。包括中国大陆25个省、区、市。
CTIN台湾旅游联盟与世界知名洲际酒店集团合作，提供您北京、上海、重庆、沈阳、厦门、香港…等大城市一流酒店住宿体验，其中香港洲际酒店更被票选为亚洲最佳商务酒店，最佳香港景观之一。不论您的出发地点是那里，不论您的需求是什么，洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。 
  
  InterContinental Hotels Group PLC (IHG) is the world’s most global hotel company and the largest by number of rooms. The Group has over 3,650 owned, leased, managed and franchised hotels and 540,000 guest rooms across nearly 100 countries and territories.