• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 领导好
• 年度旅游

工作职责：
What is the job?
As General Manager you will manage the day to day leadership, operations and direction of the hotel, maximising on sales and revenue, driving financial returns, driving great guest experience and running a safe hotel. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area as well as managing owner relationship and partnership.

Your day to day
People 

Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy. 
Develop, implement and monitor team member succession planning to ensure future bench strength 
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
Oversee HR related actions in accordance with company rules and policies.
Effectively managing owner relationship and partnership include all key stake holders.

Guest Experience

Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards 
Drive improvement in guest satisfaction goals. 
Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. 
Speak to guests – ask for their feedback and build relationships. 


Financial

Prepare annual capital, cash flow and sales and marketing plans.
Analyse financials to drive revenues, future profitability and maximum return on investment. 
Use distribution channels and technology platforms to drive revenue and maximise market share. 
Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. 

Responsible Business

Ensure a safe and secure environment for guests, colleagues and hotel assets.  
Act as public relations representative to raise awareness of hotel and brand in local community.  
Drive team member involvement in community organisations, activities and businesses. 
Develop and carry out action plans to be environmentally－conscious by taking steps to reduce the hotel’s carbon footprint.

任职资格：
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration 
Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience 
Experience required may vary based on size and complexity of operation 
Must speak fluent English and Chinese.

洲际酒店集团是全球首屈一指的酒店服务集团，成立于1946年，是目前全球最大及网路分布最广的专业酒店管理集团，拥有洲际、皇冠假日、假日酒店等多个国际知名酒店品牌和超过55年国际酒店管理经验。同时洲际酒店集团也是世界上客房拥有量最大（高达540,000间）、跨国经营范围最广，分布将近100个国家，并且在中国接管酒店最多的超级酒店集团。包括中国大陆25个省、区、市。CTIN台湾旅游联盟与世界知名洲际酒店集团合作，提供您北京、上海、重庆、沈阳、厦门、香港等大城市一流酒店住宿体验，其中香港洲际酒店更被票选为亚洲最佳商务酒店，最佳香港景观之一。不论您的出发地点是那里，不论您的需求是什么，洲际酒店集团邀您体验一趟舒适完美的尊荣旅程。     InterContinental Hotels Group PLC (IHG) is the world’s most global hotel company and the largest by number of rooms. The Group has over 3,650 owned, leased, managed and franchised hotels and 540,000 guest rooms across nearly 100 countries and territories.