Bell Service Agent 行李服务员
面议
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发布于 2023-05-17
Bell Service Agent 行李服务员
面议
北京 | 1年以上 | 大专
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职位福利
职位描述

Main Responsibility

主要工作职责

 

1.Assist with heavy packages, coats, suitcase, etc.  Being alert to give assistance courteously and quickly, before having to be asked.

主动快捷并礼貌地协助客人提放包裹,衣物,行李箱等物品。

2.Maintain a willingness to please attitude and give undivided attention to any approaching guest.

保持积极友善的态度,关注身边的每一位客人。

3.Adhere to guest checking in and checking out procedures pertaining to baggage handling.

熟知客人入住及离店时行李接收的标准及程序。

4.Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of VIPs, repeat guests and Club members.

确保客人在入店时得到热情的问候,尤其对酒店的贵宾,回头客人及行政楼层客人。

5.Assist arriving and departing guests by opening and closing car and taxi doors.

协助到店及离店的客人开关车门。

6.Maintain a spotless Drive way.

确保行车道的整洁。

7.Guide the guest to the Front Desk and wait behind the guest during the check-in. 

将客人引领至前台登记入住,并在其身后等待。

8.Be familiar with the layout of the hotel and memorize the preferred route for escorting guests.

熟知酒店的设施,并以最便捷的路线引领客人。

9.Room the guest in accordance with hotel standards.

根据酒店标准,向客人介绍房间。

10.Be familiar with the lift workings and emergency stairs.

熟知客梯及防火通道的位置及使用。

11.Provide information to guests about the hotel facilities and services.

向客人提供酒店设施及服务。

12.Provide guest services and guidance.

提供相应的服务及向导。

13.Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests.

记住并称呼客人的名字,尤其是回头客和常住客人。当客人从大堂经过,有意识为客人提供必要帮助。

14.Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning.

保持大堂及工作区域的整洁,需要清洁时及时通知领班或主管。

15.Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty.

确保仪容仪表保持整洁,包括发型,工鞋及工服等等。

16.Help other employees in department, replacing them temporarily when necessary.

注重部门内部运作,必要时随时替岗。

17.Keep the baggage room clean and in order before going off duty on each shift.

确认下班前行李房的整洁并保持。

18.Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by Front Office staff.

准时派送报纸至客人房间。

19.Use the Duty Log to document matters of importance.

即时记录工作中的重要事宜。

20.Arrange transport and coordinate luggage.

为客人安排用车并协调行李事宜。

21.Manage the key system securely.

确保钥匙的安全使用。

22.Is fully aware of Cordis standards.

熟知康得思品牌的标准。

23.Is fully aware of fire, safety & security standards.

熟知安全标准。

24.Performs related duties and special projects assigned.

能够完成相关及指派工作。

25.Observes, obtains and notes down any useful guest preferences or comments received and passes them to his supervisor to be kept by the hotel for future reference.

26.观察,收集并记录客人的喜好或建议,并交给主管为饭店保存,以便日后参考。

 

其他要求
国际联号工作经历:优先
国内管理公司经历:优先
语言能力:英语-良好
计算机能力:熟练
年龄要求:18-30岁
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公司地址
首都机场3号航站楼一经路一号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
November 1, 2017. As part of the long term growth strategy of Hong Kong-based Langham Hospitality Group, Cordis, Beijing Capital Airport will make its entrance in China’s capital city as the firstCordis-branded hotel.  The property was formerly known as Langham Place, Beijing Capital Airport which was under the same management team.Launched globally in 2015, the Cordis brand derives its name from the Latin term meaning "heart." The brand's concept focuses on the core pillars of intuitive service, connectivity, sophistication and a sense of community. The upper upscale hotel in Beijing joins other Cordis properties already in operation in Hong Kong, Shanghai and Auckland, with future hotels confirmed in popular destinations such as Bali, Phuket, Nanjing. 2017年11月1日 — 朗廷酒店集团宣布北京首都机场东海康得思酒店揭幕,成为首间进驻北京的康得思品牌酒店,以配合集团的长远发展策略。酒店前称北京首都机场朗豪酒店,在正式更名为“康得思”品牌后将继续由同一酒店管理团队进行管理。 朗廷酒店集团于2015年在全球推出“康得思”品牌,该品牌英文名在拉丁文中译为“心”,旨在致力为宾客呈献发自内心的挚诚服务、联系无间的便利、时尚脱俗的品味享受,以及与别不同的亲切住宿体验。北京首都机场东海康得思酒店是继香港、上海及奥克兰后开设的第四间康得思酒店,而位于巴厘岛、普吉岛、南京的康得思酒店亦将在今后几年相继开幕。
首都机场3号航站楼一经路一号
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