招聘Front Desk Agent 前台接待-Hotel31140-134536_无锡君来洲际酒店招聘信息-最佳东方

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 任何时候都用友好的语气和态度向客人问候，并且尽量称呼客人姓名

• Registers and rooms all arrivals according to established procedures 按照既定程序登记客房所有预抵客人

• Maintains intimate knowledge of departmental standards and procedures 深入了解部门的标准和程序

• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 履行入住，离店和换房程序，确保根据预定信息将所有的数据已经输入到酒店系统里。

• Keeps abreast of all modifications to accounting policies and procedures 掌握账目政策的修改和程序

• Responsible and attends to guest’s request of using the service of safety box at all times 负责和留意客人使用保险箱的问题

• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. 掌握特殊产品的促销的程序，例如季节套餐，蓝天飞行计划和洲际酒店集团忠诚计划。

• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist 在主管/值班理无法提供协助情况下,处理客人的投诉和需求

• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels 熟知集团其它酒店,以便客人去往下一个目的地时向客人推荐并预定酒店集团其它的酒店

• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 确保客人在离开酒店时对酒店的服务满意

• Responsible for PSB system, following PSB policy all the time 负责出境管理系统,并时刻保持前台班次遵循出入境管理要求 • Performs the audit balances and prepares all works for audit in an orderly fashion 进行夜审工作并准备相关报表

• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival 夜班要检查夜班报表，准备早班报表和所有与预抵客人有关的表

• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to, e-mail, messages, and how to interpret availability sources within the reservation systems 全面掌握标准的预定程序，包括应用正确的表格，发邮件和信息，并能够理解预定系统内的相应信息 • Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand 根据洲际品牌保持标准的行为举止和外观和态度

• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

洲际酒店集团在全球拥有19个酒店品牌，其中包括六善酒店度假村及水疗、丽晶酒店及度假村、洲际酒店及度假村、洲际奢选、金普顿酒店及餐厅、英迪格酒店、逸衡酒店、华邑酒店及度假村、皇冠假日酒店及度假村、voco™Hotels、假日酒店及度假村、智选假日酒店等；洲际酒店集团旗下托管、出租、管理或拥有的酒店逾6000家，遍布全球逾100个国家和地区，并有约1900家在建酒店。洲际酒店集团的酒店忠诚客户计划—IHG®优悦会目前在全球拥有超过1亿会员。Ben热爱登山和潜水。工作时，他并不随身携带装备，但却将他独特的魅力和激情倾注于一切工作中，并分享个人体验。洲际酒店及度假村等寻找像Ben这样的员工：富有魅力，睿智自信，沉稳练达，具有国际化的思维方式，竭尽所能超越宾客的期望。品味洲际，享受生活！无锡君来洲际酒店，由洲际酒店集团管理，位于“太湖明珠”——无锡的中央商务区，以优越的地理位置、方便快捷的交通、自然静谧的环境、典雅精致的客房、专业周到的服务、一流现代的设施为商旅人士带来完美的下榻体验。酒店拥有398间豪华客房与套房。1500平米的豪华大宴会厅并配有多间多功能会议室。位于酒店35层的洲际贵宾行政酒廊拥有最独特的锡城视角。酒店配有风格独道的酒吧和多家顶级餐厅，供应各类创意美食。我们提供：1.根据发展的需要，为员工提供系统的培训2.一年7天带薪年假，缴纳五险一金3.提供工作餐、工作服和设施完备的员工住宿4.定期举办员工活动、员工生日会我们热忱的邀请您前来面试或者请将您的简历通过电子邮件的方式传给我们。请在应聘信中注明您申请的职位。