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Duties and Responsibilities工作职责
The Lobby Lounge Manager main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, correct service. The Lobby Lounge Manager is accountable for sales and profit in his/her area.
确保客人达到满意，通过自己的努力稳固发展工作团队，带领团队员工并通过培训传达给员工正确的服务方式及对客态度。大堂酒吧经理要为部门销售及利润做努力。
· Actively support the Quality Improvement Process.
为服务质量提高系统做努力
· Come up with new ideas to improve Service and Lobby Lounge experience for all guest as ongoing process
通过日常工作经验的积累，为提高服务质量总结新方法和意见。
· Responsible of daily operation of assigned outlet.
负责的完成日常工作
· Assist in working toward positive financial results and always seek for new and additional revenue possibilities.
积极推进部门利润并提出建设性的意见
· Assist in ensuring that scheduling functions are performed accurately and on a time basis.
确保日程工作按时完成
· Enhance own Leadership including “Leading by example”
提高个人管理能力
· Focus on guest needs and satisfaction
照顾客人满意
· Staff Management during shift
班次员工管理
SPECIFIC JOB DUTIES: 详细职责描述:
1. OPERATIONS运营
· Open and close shift in accordance with manager's checklist. 根据工作检查表做好开始及结束营业的工作
· Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
通过客人意见调查和反馈更好的为客人提供服务
· Train, maintain and enforce all Courtyard service standards using use records, menus and appropriate reference materials.
保存好服务标准类的相关资料及参考材料
· Properly execute revenue and check control procedures on shift.
控制好各个班次的大堂酒吧收入
· Handle daily associate relations (e.g., scheduling, time adjustments).
· 维持良好的员工关系
· Maintain a safe and sanitary work environment for all associates and guests.
· 保持安全干净的工作环境
· Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
妥善保管好各个班次运营所需的材料
· Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
提前准备好特殊情况下的解决办法。比如：临时预定
· During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
工作总尽力达到客人满意，协助服务，领位，与厨房沟通等工作
· Be on the floor during entire meal period and ensure adequate coverage.
用餐时间内确保在大堂酒吧里
· Conduct taste panels and menu classes on a daily basis for restaurant.
组织员工每天的菜单及Taste Panels 培训
· Ensure that only a quality product is being served and get served in the way that sampled on the Use Record.
确保客人得到的是合乎质量的食品或酒水
· Monitor hours and staffing on a daily basis, for Lobby Lounge, with accurate scheduling in line forecast and budget guidelines.
控制及安排合理的员工班次及工作时间
· Ensure all side work is done on daily basis.
确保每日的工作顺利完成
· Maintain proper associate uniform standards.
检查并监督员工着装，制服情况
· Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
管理监督大堂酒吧维修工作
· Assist any associate in his/her job performance, when required, to ensure guest satisfaction.
协助有需要的同事为客人提供满意的服务
· Understand and teach empowerment principles to ensure guest satisfaction.
了解并培训员工服务标准以确保为客人提供更好的服务
· Exercise station rotation to ensure stations are distributed fairly.
合理分配员工工作区域
2. HUMAN RESOURCES人事
· Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals. 为新同事培训菜单，服务标准及相关的工作材料
· Encourage problem solving by associates through proper training and empowerment. 通过培训增强处理问题的能力
· Establish effective communication with associates to gain their trust and respect. 通过与同事的交流和沟通增加相互之间的信任和尊重
· Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott's Guarantee of Fair Treatment policy. 对待同事员工一视同仁。遵照集团确保公平对待政策
· Attend Lobby Lounge associate meetings. 参加大堂酒吧例会
· Demonstrate positive inter-departmental relations. 积极稳固部门之间关系
· Make sure “Passport to successes” is inline and within the timeframe. 确保 “passport to successes” 日常培训工作.
3. ADMINISTRATIVE
· Communicate directly, and/or through the use of the log book, to next shift Supervisor. 与不同班次的主管直接交接工作或者将所要交接的事务写在记录本上传达。
· Identify and recommend incentive programs, new ideas and methods of operation. 积极提出工作相关的意见和好办法
4. MARKETING
· Assist the development and execution of marketing plan of the outlet. 协助部门的市场发展
Required Skills –
技能要求
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
· 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
· Problem solving, reasoning, motivating, organizational and training abilities.
· 具有解决问题，推理，号召，组织和培训能力
· Good writing skills
· 具有良好的写作技能
· Leadership Skills
· 具有领导能力
Qualifications –
学历
· Diploma in Hotel Management, Food & Beverage, or related field.
· 酒店管理，餐饮或相关专业的大专学历。
Experience –
经历
· 4 years related experience, including supervisory experience, or an equivalent combination of education and experience
· 4年相关工作经历，包括管理经验，或与此相当的教育和相关工作经验结合的背景。
国际联号工作经历：优先国内管理公司经历：优先语言能力：英语-良好计算机能力：良好年龄要求：23-35岁 
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酒店业--国际高端酒店/5星级
100-499人
国有企业
洲际酒店集团在全球拥有19个酒店品牌，其中包括六善酒店度假村及水疗、丽晶酒店及度假村、洲际酒店及度假村、洲际奢选、金普顿酒店及餐厅、英迪格酒店、逸衡酒店、华邑酒店及度假村、皇冠假日酒店及度假村、voco™Hotels、假日酒店及度假村、智选假日酒店等；洲际酒店集团旗下托管、出租、管理或拥有的酒店逾6000家，遍布全球逾100个国家和地区，并有约1900家在建酒店。洲际酒店集团的酒店忠诚客户计划—IHG®优悦会目前在全球拥有超过1亿会员。Ben热爱登山和潜水。工作时，他并不随身携带装备，但却将他独特的魅力和激情倾注于一切工作中，并分享个人体验。洲际酒店及度假村等寻找像Ben这样的员工：富有魅力，睿智自信，沉稳练达，具有国际化的思维方式，竭尽所能超越宾客的期望。品味洲际，享受生活！无锡君来洲际酒店，由洲际酒店集团管理，位于“太湖明珠”——无锡的中央商务区，以优越的地理位置、方便快捷的交通、自然静谧的环境、典雅精致的客房、专业周到的服务、一流现代的设施为商旅人士带来完美的下榻体验。酒店拥有398间豪华客房与套房。1500平米的豪华大宴会厅并配有多间多功能会议室。位于酒店35层的洲际贵宾行政酒廊拥有最独特的锡城视角。酒店配有风格独道的酒吧和多家顶级餐厅，供应各类创意美食。我们提供：1.根据发展的需要，为员工提供系统的培训2.一年7天带薪年假，缴纳五险一金3.提供工作餐、工作服和设施完备的员工住宿4.定期举办员工活动、员工生日会我们热忱的邀请您前来面试或者请将您的简历通过电子邮件的方式传给我们。请在应聘信中注明您申请的职位。
