• 五险一金
• 节日礼物
• 技能培训
• 岗位晋升
• 人性化管理
• 每月服务费
• 集团培训
• 交通便利
• 带薪年假
• 员工生日礼物

•Maintains a steady flow of communication to FOM, AFOM and other section heads.
与部门经理、副经理及其它部门负责人保持经常稳定的沟通。
•Maintain well relationship with the government police, implement the police standard process.
与当地公安部门建立并保持良好的关系，执行宾客信息录入标准。
•Conducts appraising functions, observe associate’s performance and give the feedback or direct correctly, report their performance to the manager impersonality.
指导员工评估机制，客观观察员工表现并予以正确指导，向部门经理客观反映员工表现。
•Attend Front Office regular (departmental) meetings, conduct FO daily operation meeting. 
参加前厅部例会，主持当班班组会议。
•Prepare and check various daily and monthly records and reports, and other reports as required.
按需求准备及检查各种日报表、月报表及其它工作报告。
•Ensure and oversee that the Guest Relations Officer and Lobby Ambassador’s shift procedures/duties are completed on time and are procedurally correct.
负责监督客户关系主任和大堂服务大使及时准确地完成本职的日常工作。
•Increase the Upselling revenue to achieve and exceeding the targets.
提高客房升销收入，完成并超越预算。
•Effectively resolve guest complaints
有效解决客人投诉。
•To strict implement the process of free upgrade, complimentary welcome amenities or breakfast and complimentary transportation, to avoid loss the revenue.
严格执行客房免费升级、免费水果/饮品及免费早餐及免费接送赠送流程，避免酒店收入的损失。
•To strict control over the process of high balance, rebate, accounts transfer or adjustment, Le Club member points, monitor the pretty cash, all above process in according with finance policy.
监督押金不足、费用减免、转账调账、会员积分流程，监管分部门备用金，符合财务制度。
•Check VIP guest ledger report and make adjustment and report for any mistake. Ensure the accurate of all VIP guest's bills and expected departure guest bills.
检查重要客人的消费余额，如果发现任何错误应及时更正并记录，确保所有贵宾帐单的准确性。
•Strong guest interaction and interpersonal skill.
优秀的对客服务和沟通技巧
•Good language ability in both Chinese & English.
优秀的中英文沟通能力。
•Able to train and motivated staff 
有培训和激励员工的能力
•Independent,committed and well-organized.
独立性强、忠诚可靠并具良好的组织能力。
•Abilityto work under pressure.
能够在强大的压力下工作。
•Befamiliar with the Front Desk System, Opera System.
熟悉前台操作系统，Opera系统。

Banyan Tree Hotels and Resorts is a leading upscale resort owner, developer and operator in the Asia Pacific with a number of highly acclaimed and multiple award-winning resorts and spas , branded in Banyan Tree, Angsana and Colors of Angsana,  throughout the region. To date, the Banyan Tree Group manages and/or has ownership interests in 22 resorts and hotels, 62 spas and 66 retail galleries and 2 golf courses.      悦榕度假酒店集团是全球顶级的度假酒店品牌，目前在全球范围内拥有22家悦榕、悦椿及悦椿绚丽色彩三个顶级品牌酒店及度假村、65家SPA中心、66家悦榕精品店和2家高尔夫球场，并荣获了100多项酒店行业大奖。BanYan Tree in China：悦榕在中国：Existing Hotels Opened  已开业酒店Banyan Tree Ringha 仁安悦榕庄（2005）Banyan Tree Lijiang  丽江悦榕庄（2006）Banyan Tree Sanya   三亚悦榕庄   （2008）Banyan Tree Hangzhou 杭州悦榕庄（2009）Angsana Fuxian Lake 昆明抚仙湖悦椿庄（2010）Angsana Hangzhou（2011）杭州悦椿庄Banyan Tree Shanghai（2012）上海悦榕庄Banyan Tree Yangshuo（2013）阳朔悦榕庄Banyan Tree Tianjin（2013）天津悦榕庄Banyan Tree Sanya is ideally located in the famous Asian touristic spot, Lu Hui tou, facing the amazing Lu Hui tou Bay. The hotel is conveniently located only 10 minutes  away driving from Sanya Downtown.It is consists of 49 luxurious villas, Each of them has its own garden, private swimming pools, outdoor bathtub and separate living & dining Pavilion.Banyan Tree's purpose in Sanya is to build a globally recognized property inspiring exceptional experiences among our guests, instill pride and integrity in our associates and enhance both the physical and human environment.Banyan Tree Sanya opened in April 2008. We are now seeking for qualified and enthusiastic individuals to join Banyan Tree  Sanya to help us to set the stage for “Romance & Intimacy” and truly achieve  memorable guest experiences.       三亚悦榕庄位于海南三亚著名旅游景点鹿回头，依山临海，距离三亚市中心仅有数分钟车程。 由49座豪华别墅组成，别墅都拥有私人花园、泳池、室外浴缸和独立的卧室和起居室。 三亚悦榕庄秉承悦榕集团文化，力求通过为客人创造与众不同的体验，增强员工的品牌自豪感，保护自然和人文环境来打造一个世界顶级的度假酒店。       三亚悦榕庄已于2008年4月开业, 现在竭诚邀请您加入, 共同为客人创造集浪漫和宁静与一身的独特体验。