1. To greet guests on arrival at the hotel and conduct check-in and registration procedures.
欢迎客人来到酒店,为客人办理入住手续.
2.To check villas prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
在客人办理入住手续之前,要为客人核实房间是否打扫好,同时要确保房间的设施等是否符合酒店高标准.3.To implement and maintain guest recognition programme.
落实并且维护客人识别程序
4.To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
解决客人的投诉,回答客人的问题,满足客人的需要,并详细记录下来。对于不能满足的问题,要及时跟进.
5.To maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
给客人提供最新的旅游信息,各旅游景点的资讯,必要时客人预定行程。
6. To maintain online reputaion management by providing guests excellent service .
通过为客人提供卓越的服务以维护酒店网络声誉管理..
7. To handle inquiries by providing appropriate information.
通过提供适当的信息解决客人询问.
8.To conduct inspections of the public areas of the main lobby ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.
维护公共区域整洁,主要是确保大堂的干净整洁
9.To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
通过提供高效、友好、及时的服务,达到并超过客人的期望
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Banyan Tree Hotels and Resorts is a leading upscale resort owner, developer and operator in the Asia Pacific with a number of highly acclaimed and multiple award-winning resorts and spas , branded in Banyan Tree, Angsana and Colors of Angsana, throughout the region. To date, the Banyan Tree Group manages and/or has ownership interests in 22 resorts and hotels, 62 spas and 66 retail galleries and 2 golf courses. 悦榕度假酒店集团是全球顶级的度假酒店品牌,目前在全球范围内拥有22家悦榕、悦椿及悦椿绚丽色彩三个顶级品牌酒店及度假村、65家SPA中心、66家悦榕精品店和2家高尔夫球场,并荣获了100多项酒店行业大奖。BanYan Tree in China:悦榕在中国:Existing Hotels Opened 已开业酒店Banyan Tree Ringha 仁安悦榕庄(2005)Banyan Tree Lijiang 丽江悦榕庄(2006)Banyan Tree Sanya 三亚悦榕庄 (2008)Banyan Tree Hangzhou 杭州悦榕庄(2009)Angsana Fuxian Lake 昆明抚仙湖悦椿庄(2010)Angsana Hangzhou(2011)杭州悦椿庄Banyan Tree Shanghai(2012)上海悦榕庄Banyan Tree Yangshuo(2013)阳朔悦榕庄Banyan Tree Tianjin(2013)天津悦榕庄Banyan Tree Sanya is ideally located in the famous Asian touristic spot, Lu Hui tou, facing the amazing Lu Hui tou Bay. The hotel is conveniently located only 10 minutes away driving from Sanya Downtown.It is consists of 49 luxurious villas, Each of them has its own garden, private swimming pools, outdoor bathtub and separate living & dining Pavilion.Banyan Tree's purpose in Sanya is to build a globally recognized property inspiring exceptional experiences among our guests, instill pride and integrity in our associates and enhance both the physical and human environment.Banyan Tree Sanya opened in April 2008. We are now seeking for qualified and enthusiastic individuals to join Banyan Tree Sanya to help us to set the stage for “Romance & Intimacy” and truly achieve memorable guest experiences. 三亚悦榕庄位于海南三亚著名旅游景点鹿回头,依山临海,距离三亚市中心仅有数分钟车程。 由49座豪华别墅组成,别墅都拥有私人花园、泳池、室外浴缸和独立的卧室和起居室。 三亚悦榕庄秉承悦榕集团文化,力求通过为客人创造与众不同的体验,增强员工的品牌自豪感,保护自然和人文环境来打造一个世界顶级的度假酒店。 三亚悦榕庄已于2008年4月开业, 现在竭诚邀请您加入, 共同为客人创造集浪漫和宁静与一身的独特体验。