【岗位职责】
1、工作时保持正确的仪表仪容,举止行为要规范,服务用语要符合要求,要严格按程序工作。
2、对客人应礼貌问候,并为客人引路,至总台登记,然后将客人送至客房,将其行李放在行李架上,介绍房内设施,最后有礼貌地道别。
3、对团队行李应严格按程序进行装卸、收取与运送,认真填写各种行李单。
4、保管客人临时寄存的行李。
5、为来访者寻找要找的人,完成客人委托代办事项(如邮件、购物等等)。
6、将各种物件、报纸、邮件按客人和店内部门进行分类,然后按有关程序递送。
7、负责客人留言单的交送。
8、协助客人包裹、行李的搬运。
Banyan Tree Hotels and Resorts is a leading upscale resort owner, developer and operator in the Asia Pacific with a number of highly acclaimed and multiple award-winning resorts and spas , branded in Banyan Tree, Angsana and Colors of Angsana, throughout the region. To date, the Banyan Tree Group manages and/or has ownership interests in 22 resorts and hotels, 62 spas and 66 retail galleries and 2 golf courses. 悦榕度假酒店集团是全球顶级的度假酒店品牌,目前在全球范围内拥有22家悦榕、悦椿及悦椿绚丽色彩三个顶级品牌酒店及度假村、65家SPA中心、66家悦榕精品店和2家高尔夫球场,并荣获了100多项酒店行业大奖。BanYan Tree in China:悦榕在中国:Existing Hotels Opened 已开业酒店Banyan Tree Ringha 仁安悦榕庄(2005)Banyan Tree Lijiang 丽江悦榕庄(2006)Banyan Tree Sanya 三亚悦榕庄 (2008)Banyan Tree Hangzhou 杭州悦榕庄(2009)Angsana Fuxian Lake 昆明抚仙湖悦椿庄(2010)Angsana Hangzhou(2011)杭州悦椿庄Banyan Tree Shanghai(2012)上海悦榕庄Banyan Tree Yangshuo(2013)阳朔悦榕庄Banyan Tree Tianjin(2013)天津悦榕庄Banyan Tree Sanya is ideally located in the famous Asian touristic spot, Lu Hui tou, facing the amazing Lu Hui tou Bay. The hotel is conveniently located only 10 minutes away driving from Sanya Downtown.It is consists of 49 luxurious villas, Each of them has its own garden, private swimming pools, outdoor bathtub and separate living & dining Pavilion.Banyan Tree's purpose in Sanya is to build a globally recognized property inspiring exceptional experiences among our guests, instill pride and integrity in our associates and enhance both the physical and human environment.Banyan Tree Sanya opened in April 2008. We are now seeking for qualified and enthusiastic individuals to join Banyan Tree Sanya to help us to set the stage for “Romance & Intimacy” and truly achieve memorable guest experiences. 三亚悦榕庄位于海南三亚著名旅游景点鹿回头,依山临海,距离三亚市中心仅有数分钟车程。 由49座豪华别墅组成,别墅都拥有私人花园、泳池、室外浴缸和独立的卧室和起居室。 三亚悦榕庄秉承悦榕集团文化,力求通过为客人创造与众不同的体验,增强员工的品牌自豪感,保护自然和人文环境来打造一个世界顶级的度假酒店。 三亚悦榕庄已于2008年4月开业, 现在竭诚邀请您加入, 共同为客人创造集浪漫和宁静与一身的独特体验。