工作地点:深圳太子湾美高梅酒店
【岗位职责】
1、全面负责酒店礼宾部的日常运营和管理工作,确保提供高效、专业的宾客服务
2、监督和指导礼宾团队,包括门童、行李员和司机等,确保服务标准的一致性
3、处理宾客的特殊需求和投诉,提供个性化的解决方案,提升宾客满意度
4、与酒店其他部门密切合作,协调VIP接待、团体入住等关键服务环节
5、管理礼宾部的设备和物资,确保其完好并合理使用
6、定期培训礼宾团队,提升服务技能和专业知识
7、收集和分析宾客反馈,持续优化服务流程和标准
【岗位要求】
1、具备优秀的沟通能力和服务意识,能够高效处理宾客需求
2、有较强的团队管理和领导能力,能够激励和指导团队成员
3、熟悉酒店礼宾服务流程和标准,具备相关工作经验者优先
4、能够灵活应对突发情况,具备良好的问题解决能力
5、具备流利的英语沟通能力,能够与国际宾客顺畅交流
6、工作细致、责任心强,能够承受一定的工作压力
7、形象端正,举止得体,符合酒店行业职业形象要求
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钓鱼台美高梅酒店集团 2007 年,钓鱼台国宾馆携手美国美高梅国际酒店集团合资成立钓鱼台美高梅酒店集团,这一高端酒店管理平台致力于以别具一格的高端酒店、府邸、购物和娱悦体验,传颂钓鱼台与美高梅珠联璧合的款客之道。集团以“融·和”为信条,秉持“融合中西精彩,创新旅居生活”的使命,志在成为全球领先的旅居服务集团。 集团开发及运营有六个酒店品牌和一个住宅品牌,分别是钓鱼台、宝丽嘉、美高梅、美高梅美幻、美高梅美荟,美高梅麦思精选和钓鱼台美高梅公馆。目前已开业的酒店包括居于亚龙湾中心位置的三亚美高梅度假酒店(2011 年开业)、坐落在 300 年历史宽窄巷子中的成都钓鱼台精品酒店(2014 年开业)、坐拥外滩两岸无敌景观的上海苏宁宝丽嘉酒店(2018 年开业)、方山脚下的南京鲁能美高梅美荟酒店(2021 年开业),以及徐汇滨江地标上海西岸美高梅酒店(2023 年开业),集团在青岛、广州、深圳、珠海、陵水、武汉等地还将陆续开业多家酒店。此外,钓鱼台美高梅公馆已入驻北京、海口、三亚等多个门户城市。 了解更多详情,请登陆集团网站:www.dytmgm.com DIAOYUTAI MGM HOSPITALITY Diaoyutai MGM Hospitality, the joint venture between Diaoyutai State Guesthouse in China and MGM Resorts International in the United States, is a high-end hotel management platform focusing on the development of hotels and resorts, residences, and entertainment experiences, bringing a shared culture of hospitality inherited from the parent company brands to the worldwide stage. With its credo of “Combine to Innovate”, Diaoyutai MGM Hospitality is committed to creating a new style of travel and living by combining greatness of the world, aiming to become the world leading travel and living experience group. At present, there are six hotel brands and one residence brand under the umbrella of Diaoyutai MGM Hospitality - Diaoyutai, Bellagio by MGM, MGM, Mirage by MGM, Mhub by MGM and mx by MGM, as well as Diaoyutai MGM Residences. MGM Grand Sanya in the center of Yalong Bay (2011), Diaoyutai Boutique Hotel Chengdu in 300-year-old Kuanzhai Alley (2014), Bellagio Shanghai with magnificent view on the North Bund (2018), Mhub by MGM Nanjing Jiangning at the foot of Fangshan Mountain (2021) and MGM Shanghai West Bund as the landmark of Xuhui Binjiang (2023) have been officially opened. Meanwhile, a number of hotel projects are in the pipeline in Qingdao, Guangzhou, Shenzhen, Zhuhai, Lingshui, Wuhan, etc. Diaoyutai MGM Residences have opened the doors in gateway cities like Beijing, Haikou and Sanya. For more information, please visit group website at www.dytmgm.com