岗位职责
1.查看交班记录,了解上一班的移交事项,并负责处理;
2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;
4.熟练总台各项专业业务和技能,搞好对客服务;
5.熟练掌握店内信息,提供准确的问讯服务;
6.负责为下榻酒店的宾客办理入住登记手续;
7.负责客房钥匙的管理和发放工作并严格遵守验证制度;
8.制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1.大专以上文化程度,流利的英语口语;
2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
Shanghai Shanghai global financial center and a transport hub with the world's busiest container port. Shanghai is a popular tourist destination renowned for its historical landmarks such as The Bund, City God Temple and Yu Garden as well as the extensive Lujiazui skyline and major museums including the Shanghai Museum and the China Art Museum. It has been described as the "showpiece" of the booming economy of mainland China.上海上海是全球经济中心,也是世界最繁忙的交通港口。外滩、城隍庙、豫园…上海也是著名的旅游胜地,还有陆家嘴的摩天大楼、上海博物馆、中国艺术博物馆。上海被誉为中国大陆经济蓬勃发展的典范。 HOTEL LOCATIONThe hotel is located in the center of Changning CBD and is directly connected to Metro Line 2,3&4 Zhongshan Park Station. It only takes 5 station, 18 minutes from hotel to Hongqiao Airport Terminal 2 by Metro Line 2 and 50 minutes from Pudong International Airport. This iconic building is integrated with an office block and a large shopping complex.地理位置酒店地处上海商圈中心,直接与轨道交通2、3、4号线中山公园站相连接,乘坐地铁2号线前往虹桥机场2号航站楼只需5站20分钟;同线也可便捷前往浦东国际机场。这座标志性建筑融合了办公大楼与一家超大型复合式购物中心。如此优越的地理位置一定能让您在旅程中发现惊喜。 SKY LOBBYA 60-storey tower with a breathtaking Sky Lobby on 25th Floor.空中景观大堂酒店空中大堂位于这座60层地标性建筑的第25层。 DUPLEX CLUB LOUNGEA superb dual-level Club Lounge on the 58th and 59th floor.复式行政酒廊绚丽复式酒廊位于酒店58至59层。 PREMIUM ROOMA total of 667 guess rooms occupying the top 35 floors of the 60-storey building, including 405 Deluxe Rooms, 114 Club Rooms, 91 Premium Rooms, 57 Suite Rooms, 211 Twin Rooms, 446 King Rooms, ranging from 36 to 65 square meters.豪华景观房酒店共拥有667间客房,位于60层大厦的25层以上。客房包括405间豪华房,114间行政房,91间豪华景观房,57间套房,221间双床房,446间大床房。面积从36至65平方米不等。 ZPARK BAREnjoy our innovative range of the latest cocktails or choose an old favorite from the menu.择酒吧现场乐队表演配以世界各地精选手工酒品,使忙碌一天的您可在此放松心情并开启别样的美妙夜晚! ZPARK COFFEESpoil yourself with range of 60 global coffees, made just the way you like it and enjoy the freshest seasonal fare.择咖啡廊择咖啡廊将商务、休闲完美结合。除了每日新鲜烘焙的蛋糕及甜点,更为您奉上各类精选风味咖啡,高品质中国茶,美味三明治、沙拉及甜品。 AZUR RESTAURANTDine in a sleek and contemporary environment with traditional European touches. We serve dishes from the coast line of Italy, France, Spain and Portugal. 祖蓝餐厅中山公园周边唯有的休闲时尚欧式餐厅,带您领略健康、新鲜的地中海风情美味。 GRAND BALLROOM1,250 square meters floor space, it is one of the largest Ball Room in Puxi. Newly equipped 3 high-tech LED screens providing you with a fantastic visual and auditory experience .宴会厅 拥有面积为1250平方米浦西最大的宴会厅之一,全新配备的三个超大高清LED屏幕,定会给您奉上一场完美的视听盛宴。 MEETING FACILITIES AND SERVICE8 meeting rooms that features natural lighting. A designated Event Manager just for you.会议设施及服务8间自然采光会议室,专属宴会统筹经理悉心为您服务。 HEALTH CLUBHealth Club located on the 12F of the hotel. Well - appointed facilities include in-door swimming pool, Jacuzzi, Sauna is furnished with TECHNOGYM wellness facilities.健身中心健身中心位于酒店12层。健身中心环境舒适、设施齐备,包括室内游泳池,按摩池,桑拿,蒸汽房健身房,健身房内全部配备TECHNOGYM高端健身设备。"Marriott International Inc. is an equal employer committed to employing a diverse workforce."万豪国际公司是一个致力于使用多样化劳动力的平等雇主。