预定文员Reservation Agent
5千-6千
投递简历
发布于 09-27
预定文员Reservation Agent
5千-6千
上海-长宁区 | 经验不限 | 大专 | 招2人
投递简历
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职位描述
  • Handleall reservation requests via telephone, fax, mail and Internet in a friendly,efficient and prompt manner.  礼貌有效地处理通过各种途径收到的预定,如,电话,传真,邮件,英特网。
  • Performand complete the Reservation Sales Office daily shift duties.根据预定部排班准时上下班
  • Maintaininga high level of quality within the reservation sales department.保持保证预定部的高质量服务理念
  • Understandthe importance of servicing internal customers as well as external.了解并理解出色的为所有客人服务,无论是内部和外部的客人Prepare weekly and monthly upsell reports. 做好每周及每月的upsell报告 Assist in checking future arrivals for alltransient & groups. 协助核查未来的散客及团队预定
  • Handle and process CTAC commission. 核实并处理CTAC 返佣
  • Maintain system balancing and clear Marsha Queues. 保持系统平衡并及时清理Marsha中的 “Q” 信息
  • Answerall phone calls promptly, friendly according to the hotel and MarriottStandard. 以积极友好的态度回答每一个电话, 并确保严格按照万豪预定销售标准来完成预定
  • Processand respond to reservation requests efficiently and effectively, allreservation confirmation requests should be handle within 24 hours 积极有效地回答所有疑问,所有已完成的预定必须在24小时内给出确认
  • Handlereservation requests from other departments有效处理各部门的预定要求



其他要求
语言能力:英语-良好
计算机能力:一般
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公司地址
上海市长宁区长宁路1018号1018 Changning Road, Shanghai
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职位联系人
Rebecca Chen
人事主管
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
Shanghai Shanghai global financial center and a transport hub with the world's busiest container port. Shanghai is a popular tourist destination renowned for its historical landmarks such as The Bund, City God Temple and Yu Garden as well as the extensive Lujiazui skyline and major museums including the Shanghai Museum and the China Art Museum. It has been described as the "showpiece" of the booming economy of mainland China.上海上海是全球经济中心,也是世界最繁忙的交通港口。外滩、城隍庙、豫园…上海也是著名的旅游胜地,还有陆家嘴的摩天大楼、上海博物馆、中国艺术博物馆。上海被誉为中国大陆经济蓬勃发展的典范。 HOTEL LOCATIONThe hotel is located in the center of Changning CBD and is directly connected to Metro Line 2,3&4 Zhongshan Park Station. It only takes 5 station, 18 minutes from hotel   to Hongqiao Airport Terminal 2 by Metro Line 2 and 50 minutes from Pudong International Airport. This iconic building is integrated with an office block and a large shopping complex.地理位置酒店地处上海商圈中心,直接与轨道交通2、3、4号线中山公园站相连接,乘坐地铁2号线前往虹桥机场2号航站楼只需5站20分钟;同线也可便捷前往浦东国际机场。这座标志性建筑融合了办公大楼与一家超大型复合式购物中心。如此优越的地理位置一定能让您在旅程中发现惊喜。 SKY LOBBYA 60-storey tower with a breathtaking Sky Lobby on 25th Floor.空中景观大堂酒店空中大堂位于这座60层地标性建筑的第25层。 DUPLEX CLUB LOUNGEA superb dual-level Club Lounge on the 58th and 59th floor.复式行政酒廊绚丽复式酒廊位于酒店58至59层。 PREMIUM ROOMA total of 667 guess rooms occupying the top 35 floors of the 60-storey building, including 405 Deluxe Rooms, 114 Club Rooms, 91 Premium Rooms, 57 Suite Rooms, 211 Twin Rooms, 446 King Rooms, ranging from 36 to 65 square meters.豪华景观房酒店共拥有667间客房,位于60层大厦的25层以上。客房包括405间豪华房,114间行政房,91间豪华景观房,57间套房,221间双床房,446间大床房。面积从36至65平方米不等。 ZPARK BAREnjoy our innovative range of the latest cocktails or choose an old favorite from the menu.择酒吧现场乐队表演配以世界各地精选手工酒品,使忙碌一天的您可在此放松心情并开启别样的美妙夜晚! ZPARK COFFEESpoil yourself with range of 60 global coffees, made just the way you like it and enjoy the freshest seasonal fare.择咖啡廊择咖啡廊将商务、休闲完美结合。除了每日新鲜烘焙的蛋糕及甜点,更为您奉上各类精选风味咖啡,高品质中国茶,美味三明治、沙拉及甜品。 AZUR RESTAURANTDine in a sleek and contemporary environment with traditional European touches. We serve dishes from the coast line of Italy, France, Spain and Portugal. 祖蓝餐厅中山公园周边唯有的休闲时尚欧式餐厅,带您领略健康、新鲜的地中海风情美味。 GRAND BALLROOM1,250 square meters floor space, it is one of the largest Ball Room in Puxi. Newly equipped 3 high-tech LED screens providing you with a fantastic visual and auditory      experience .宴会厅  拥有面积为1250平方米浦西最大的宴会厅之一,全新配备的三个超大高清LED屏幕,定会给您奉上一场完美的视听盛宴。 MEETING FACILITIES AND SERVICE8 meeting rooms that features natural lighting. A designated Event Manager just for you.会议设施及服务8间自然采光会议室,专属宴会统筹经理悉心为您服务。 HEALTH CLUBHealth Club located on the 12F of the hotel. Well - appointed facilities include in-door swimming pool, Jacuzzi, Sauna is furnished with TECHNOGYM wellness facilities.健身中心健身中心位于酒店12层。健身中心环境舒适、设施齐备,包括室内游泳池,按摩池,桑拿,蒸汽房健身房,健身房内全部配备TECHNOGYM高端健身设备。"Marriott International Inc. is an equal employer committed to employing a diverse workforce."万豪国际公司是一个致力于使用多样化劳动力的平等雇主。   
上海市长宁区长宁路1018号1018 Changning Road, Shanghai
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