招聘首席礼宾司_北京富力万丽酒店招聘信息-最佳东方

MAJOR RESPONSIBILIES 責任概要 :

1、Responsible to handle all guest requests and to solve any guest complaints.
2、Responsible for daily training of associates and their development of their communication, hospitality, customer care and technical skills.
3、Responsible for appearance and behavior of staff. Ensurecompliance with grooming standards. Live all grooming standards by example.

SPECIFIC DUTIES 工作任務 :

1、Ensure that the efficient response of guest requirement and needs are being carried on and monitored. Be familiar with cultural differences to meet guest's specific needs and requirements.
2、Report any unusual occurrences to the front office manager immediately.
3、Vendor contracts and meetings are initiated together with the front office manager.
4、Have PMS and MARSHA skills, be able to check-in and check-out and to handle reservations when needed in MARSHA.
5、Have a thorough knowledge about empowerment and TQM; live the principles and use them. Also, ensure that the staff is using them according to their abilities
6、Needs to be highly familiar with hotel contracts and honor them at all times.
7、Be very knowledgeable about the rooms and their locations, services and facilities of the hotel.
8、Know how to offer and arrange car rental, airline and train tickets, office services, beauty and barber services, baby sitting and arranging presents, repairs and shopping for the guests.
9、Maintain the Repeat Guest Program, the Marquis Program and the VIP Program. Ensure that the above-mentioned clientele are receiving the type of service they are deserving and follow up with guest relations to ensure that all requests are carried out.
10、Be able to handle emergencies. Be trained in these procedures and be able to act upon them
11、Supervise the areas of lobby, main entrance, assist, help, train, coach and counsel.
12、Complete and initiate special projects in a timely manner and within due dates.
13、Check information board daily; be informed and seek for additional information internal or external of hotel property.

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